Canva
Raúl Escalante López
Psychologist
México
Summary
8 Years of experience managing learning and development strategies in different challenging contexts, each one very different from another. My goal is to have a significant impact on your company´s KPI’s / OKR’s through a standardized and custom-made training system that creates effective learning tools and strategies aligned with stakeholder´s vision and performance expectations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Training Manager
The Mendoza Law Firm
11.2022 - Current
- Build a sustainable learning and development strategy for psychologists, writers, editors, attorneys, sales force & domestic violence specialists
- TND implementation based on business partners and key stakeholders KPI and expected performance
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals, projects and due dates.
- Moodle (LMS) full implementation for WA, TX & PR offices
- Full implementation and follow through Onboarding, Orientation & Ongoing Training programs for all areas based on Kirk Patrick Model
- Improved productivity in 7% after technical training strategy
- Turnover improved dropping 10% after development strategy implemented keeping healthy KPIs
- Impacted on quality through blended training, SMART plans, and shadowing, reducing return rate in 20%
- Up skilled middle management soft skills through Leadership programs increasing internal team management surveys on 30%, reaching positive results
- New projects full training development, measuring impact on weekly and monthly performance considering learning curves and expected performance
- Business partner with stakeholders to implement Talent Matrix internal software for further development and career opportunities. also serving for HR productivity policies
- Build development and career paths for staff partnering with key stakeholders for assuring correct and coordinated implementation
- Oversee and assure quality of different kinds of training materials (training manuals, micro-learning, infographics,videos, tutorials, shadow practices, role plays, team buildings, among others)
- Adapting training strategy for different emergent scenarios such as handling high difficult cases based on internal grading system having positive outcomes
Training and Learning & Developement Manager
MOSEG
06.2022 - 11.2022
- Full development of technical training programs
- Implement Mexican NOM- 0035 & NMX-025 having a positive outcome on work environment surveys
- Digitalize training materials for different key-clients for the company assuring a tailor made training experience aligning their internal protocols
- Onboarding program development partnered with HR for measuring experience and retention KPI
- Partnered with third party specialized trainer for specialized certifications, achieved 90% of operations staff trained
- Keep tracking and record of STPS training documents for operations license renovation
- Develop performance evaluation programs based on MBO and nine box methodologies
- Designed annual training plan according technical training needs and also law training requirements for assuring operations workflow
Training Manager
Krispy Kreme
06.2019 - 03.2022
- Build Training strategy for three different areas: retail, production and logistics
- Full Moodle implementation using blended training model through planned efforts involving key stakeholders for assuring project´s deadline and positive impact on operations
- Increased 6% of NPS and Customer service grades obtaining positive results versus international franchises
- Oversee instructional design strategy for virtual, hybrid and face-to-face training sessions supported with ADDIE, UbD, Bloom´s Taxonomy among other learning models
- Training Budget Control
- Training Store program full implementation, alongside a massive train the trainer effort for achieving follow through and adoption of the project
- Development of Kirk Patrick model based tools for measuring behavioral change bound to quality KPI (Food and Beverage grading above 90%)
- Partner with company leaders and global teams for training initiatives
- Full implementation of COVID Training Strategy reducing the risk of penalty fees derived from government audits. keeping incidents below 5%
- Build the training strategy for new markets (DFD, e-markets, etc.) and different store business models
- Advice several areas in training matters for new projects bounded to leadership teams´ strategic OKR´s
- Training strategy for new markets based in practical gamification and LMS courses
- Process mapping and training development for new products and customer service seeking tailor-made learning contents
- Design Learning & Career paths for different business partners according to their needs based on KPI
Training and L&D Manager
Taco Holding
03.2016 - 06.2019
- Design training strategy for sales team supported in several selling models (consultive selling, up-selling and disruptive selling)
- Achieved aligned training and sales strategy according to each store product needs development creative strategies
- Performance measurement through nine box methodology used for promotions and bonuses
- Training budget administration
- Work environment activities having 13% decrease on turnover of corporate staff
- TND aligned to Operations KPI using different methods
- Build career path for sales team force
- Prepare and oversee Team building events for sales managers force
- Assure quality of instructional design of different materials (Infographics, presentations, manuals, practice, shadowing, etc.)
- Create train the trainers program for restaurant trainers
- Soft Skills management programs
- Onboarding Training manual implementation for basic positions achieving proper integration to Operations partners
Education
Post-graduate - Marriage And Family Therapy
CEFAP
Puebla, Mexico City, Mexico 05.2001 -
Post-graduate - Brief Therapy
IMEPSA
Mexico, México, Mexico 04.2017 - 12.2018
Bachelor of Science - Psychology
Universidad De Londres
Mexico, México, Mexico 08.2010 - 12.2014
Skills
Workforce Planning
Needs Assessment
Soft skills training
Training solutions development
Adult Learning Theories
Performance Metrics
Learning Management Systems
Stakeholder Management
Training Methods
Strategic thinker
E-Learning Platforms
Quality Control
Software
Moodle
Genially
Chat GPT
Powtoon
Piktochart
Google Lookerstudio
Filmora
Certification
Timeline
Training Manager
The Mendoza Law Firm
11.2022 - Current
Training and Learning & Developement Manager
MOSEG
06.2022 - 11.2022
Training Manager
Krispy Kreme
06.2019 - 03.2022
Post-graduate - Brief Therapy
IMEPSA
04.2017 - 12.2018
Training and L&D Manager
Taco Holding
03.2016 - 06.2019
Bachelor of Science - Psychology
Universidad De Londres
08.2010 - 12.2014
Post-graduate - Marriage And Family Therapy
CEFAP
05.2001 -
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