Raúl David Díaz Loredo
Tampico, Tamaulipas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
09.2023 - Current
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Managed approximately 180 incoming calls per day from customers
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Laboratory Scientist
MAC Hospital
04.2023 - 08.2023
- Collaborated with interdisciplinary teams for improved patient care, providing timely and accurate diagnostic data.
- Led quality control diagnostic testing, documenting variances in results and blood product performance
- Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
Blood Bank Technician
Dr. Rodolfo Cantú Hospital
06.2022 - 12.2022
- Performed precise blood typing to ensure safe transfusions and reduce complications.
- Collaborated with medical staff to provide timely and accurate blood product availability information during emergency situations.
- Followed strict confidentiality policies to protect patient privacy while managing sensitive records and data.
- Participated in community outreach events to promote awareness of the importance of blood donation, leading to an increase in first-time donors.
Education
Bachelor of Science - Pharmabiological Chemistry
Universidad Del Noreste
Tampico, Tamaulipas, Mexico12.2022
Skills
- Data Entry
- Information Security
- Appointment Scheduling
- Call Management
- International sales support
- Product Education
Certification
TOEFL
Advanced C2
Timeline
Customer Service Representative
Alorica
09.2023 - Current
Laboratory Scientist
MAC Hospital
04.2023 - 08.2023
Blood Bank Technician
Dr. Rodolfo Cantú Hospital
06.2022 - 12.2022
Bachelor of Science - Pharmabiological Chemistry
Universidad Del Noreste
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