Raúl Humberto Márquez Romo
Ciencias De La Comunicación
León, Guanajuato,GUA
Summary
Dynamic and results-driven professional with extensive experience as a Customer Care Agent at Alorica, excelling in first call resolution and empathetic communication. Proven ability to enhance customer satisfaction and loyalty while managing high call volumes. Bilingual in English and Spanish, adept at virtual assistance and escalation management.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Care Agent
Alorica
09.2025 - 01.2026
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Dispacher
Del Bajio Transport
08.2024 - 06.2025
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Academic Coordinator
Instituto De Auxiliares Profesionales
04.2012 - 07.2024
- Enhanced curriculum quality by collaborating with faculty and reviewing course materials.
- Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
- Mentored junior faculty members for improved teaching techniques and professional development.
- Collaborated with other department heads to ensure seamless integration of cross-disciplinary courses within the overall curriculum framework.
Education
GED -
Universidad De León
León, Guanajuato, Mexico 05.2001 -
Skills
Bilingual Eanglish/Spanish
Appointment schedulin
Call center experience
Live chat support
Virtual assistance
Language proficiency
First call resolution
Data entry
Verbal and written communication
Escalation management
Timeline
Customer Care Agent
Alorica
09.2025 - 01.2026
Dispacher
Del Bajio Transport
08.2024 - 06.2025
Academic Coordinator
Instituto De Auxiliares Profesionales
04.2012 - 07.2024
GED -
Universidad De León
05.2001 -