Raúl Ivan Peniche De Zavala
Mérida, Yucatán,YUC
Summary
As a customer-focused individual serving as a brand representative, you embody the essence of the company's values and commitment to quality each day in your work. With a keen eye for meeting customer needs, you prioritize their satisfaction, ensuring their experience reflects positively on the brand. Your dedication to excellence and unwavering adherence to the company's ethos make you an invaluable asset in delivering exceptional service and fostering lasting relationships with clients.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
CDA Peninsula Lincoln Mérida
05.2019 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Described product and service details to customers to provide information on benefits and advantages.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Customer Service Representative
CDA Peninsula FORD Mérida
07.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Architectural And Building Technology
Universidad Anahauc Mayab
Mérida, Yucatán, Mexico06.2027
High School Diploma -
Prepa Anáhuac Merida
Mérida, Yucatán, Mexico06.2022
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Public Speaking
- Relationship Building
- Contract Negotiation
- Product Sales
- Customer Needs Assessment
- Issue Escalation
- Technical Support
- Customer Retention
- Company policy adherence
- Microsoft Office
- Understanding Customer Needs
reading about news in business
My interest in reading about business news reflects a proactive approach to staying informed and gaining insights into the dynamic world of commerce. By staying abreast of current events, industry trends, and market developments, I demonstrate a commitment to continuous learning and professional growth. This curiosity not only enhances my understanding of the business landscape but also equips me with valuable knowledge that can inform my decision-making and contribute to my effectiveness in my role.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
reading
My interest in reading about business news reflects a proactive approach to staying informed and gaining insights into the dynamic world of commerce. By staying abreast of current events, industry trends, and market developments, I demonstrate a commitment to continuous learning and professional growth. This curiosity not only enhances my understanding of the business landscape but also equips me with valuable knowledge that can inform my decision-making and contribute to my effectiveness in my role.
Timeline
Customer Service Executive
CDA Peninsula Lincoln Mérida
05.2019 - Current
Customer Service Representative
CDA Peninsula FORD Mérida
07.2018 - 04.2019
Bachelor of Arts - Architectural And Building Technology
Universidad Anahauc Mayab
High School Diploma -
Prepa Anáhuac Merida
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