Adobe Suite
Raúl Javier Munguía Manterola
IT Support Specialist
Mexico City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Robot Master
Keywords Studios
06.2023 - Current
- Provided support for over 35 warehouses and over 200 robots.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Player Engagement Agent
Keywords Studios
06.2023 - Current
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Increased player retention rates by creating a supportive environment and addressing individual needs.
Digital Content Manager
Sport & Fitness
12.2020 - 12.2022
- Approved, reviewed and edited content flowing to website.
- Used content management system to analyze user engagement and website traffic metrics.
Digital Content Creator and Manager
Santa Claus: El Musical
03.2018 - 02.2019
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
Community Manager
Unity Esports
05.2016 - 01.2018
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Education
Bachelor of Engineering Technology - Animation And Special Effects
Universidad Del Valle De México
Ciudad De México, Tlalpan 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Team management
Time management
2D and 3D animation
Software
Autodesk Suite
MS Office
C# and Python
Timeline
Robot Master
Keywords Studios
06.2023 - Current
Player Engagement Agent
Keywords Studios
06.2023 - Current
Digital Content Manager
Sport & Fitness
12.2020 - 12.2022
Digital Content Creator and Manager
Santa Claus: El Musical
03.2018 - 02.2019
Community Manager
Unity Esports
05.2016 - 01.2018
Bachelor of Engineering Technology - Animation And Special Effects
Universidad Del Valle De México
05.2001 -
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