Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramiro Dimas Adame

Nuevo Leon

Summary

Dynamic bilingual customer service representative with proven success at Teleperformance, excelling in problem-solving and technical support. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Committed to fostering a positive team environment while achieving operational excellence and ensuring timely service delivery.

Overview

10
10
years of professional experience

Work History

Bilingual Customer Service Representative

DME SERVICES SOLUTIONS
04.2023 - Current

I am currently working at DME services company as a bilingual representative, my job is based on customer service and placing orders on sensors for the client and making sure of any outstanding documentation prescriptions, medical history, ect.

Supervisor of Operations

Teleperformance
08.2017 - 01.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Bilingual Customer Service Representative

CALLCOM
08.2015 - 02.2017
  • Made reservation for airplane flights
  • Provide the best customer services possible
  • Do it on the best time possible

Education

GED -

Centro De Estudios Universitarios
Monterrey, Nuevo León, Mexico
12-2016

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Patient
  • Technical support

Timeline

Bilingual Customer Service Representative

DME SERVICES SOLUTIONS
04.2023 - Current

Supervisor of Operations

Teleperformance
08.2017 - 01.2023

Bilingual Customer Service Representative

CALLCOM
08.2015 - 02.2017

GED -

Centro De Estudios Universitarios
Ramiro Dimas Adame