Ramiro Lopez Hernandez
Escobedo, Nuevo León
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Overview
13
13
years of professional experience
Work History
Customer Services Advoceta
WeWork
12.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Auto Mechanic Technician
Rutas Rerifericas
01.2024 - Current
- Upheld company reputation by consistently delivering high-quality workmanship and maintaining strong customer relationships.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Boosted overall shop efficiency by maintaining clean workspaces and properly disposing of hazardous materials according to regulations.
- Assisted customers in understanding their vehicle''s maintenance requirements, promoting preventative care measures.
Customer Service Representative
Conduent De Mexico
12.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2019 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Technical Support Representative
Sitel Contact Center
04.2017 - 06.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Technical Support Assistant
Sitel Call Center
07.2017 - 03.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Customer Service Representative
Teleperformance
10.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
IT Help Desk Technician
SouthernLand
02.2016 - 07.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
Automotive Lube Technician
Grease Monkey
04.2014 - 02.2016
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
IT Help Desk Agent
Verizon
01.2013 - 03.2014
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Developed strong working relationships with clients, providing exceptional customer service.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
Customer Care Representative
Verizon
07.2012 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
R. L. Turner HS
Carrollton Tx08-2012
Skills
- Document filing
- Brake systems
- Critical thinking
- Customer relationship building
- Technical troubleshooting
- Document review
- IT documentation
- Data entry
- Problem resolution
- Product and service knowledge
- Analytical reasoning
- Network support
- Email administration
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Services Advoceta
WeWork
12.2024 - Current
Auto Mechanic Technician
Rutas Rerifericas
01.2024 - Current
Customer Service Representative
Conduent De Mexico
12.2020 - 07.2024
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2019 - 11.2020
Technical Support Assistant
Sitel Call Center
07.2017 - 03.2019
Technical Support Representative
Sitel Contact Center
04.2017 - 06.2019
Customer Service Representative
Teleperformance
10.2016 - 12.2017
IT Help Desk Technician
SouthernLand
02.2016 - 07.2017
Automotive Lube Technician
Grease Monkey
04.2014 - 02.2016
IT Help Desk Agent
Verizon
01.2013 - 03.2014
Customer Care Representative
Verizon
07.2012 - 01.2013
High School Diploma -
R. L. Turner HS
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