Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramiro Perez Lopez

Huixquilucan, México

Summary

Dynamic Technician Analyst, excelling in troubleshooting and repair services. Recognized for exceptional customer service and attention to detail, I effectively managed inventory and enhanced operational efficiency through preventive maintenance. Adept at multitasking, I trained new technicians, fostering a collaborative team environment.


Overview

9
9
years of professional experience

Work History

Technician Analyst (IT)

Smart KTG
07.2022 - 02.2024
  • Assisted in troubleshooting equipment issues to ensure operational efficiency.
  • Learned safety protocols and proper handling of tools and machinery.
  • Performed routine maintenance checks to support equipment reliability.
  • Collaborated with team members to streamline workflow processes.
  • Documented repair procedures to enhance knowledge sharing among staff.
  • Supported inventory management by tracking supplies and materials.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Sales and Repair Technician

Tienda Informatika
01.2015 - 04.2020
  • Diagnosed and repaired hardware and software issues for diverse client devices.
  • Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Managed inventory of spare parts and tools, optimizing resource availability for repairs.
  • Conducted routine maintenance on electronic systems, enhancing device performance and reliability.

Education

High School Diploma -

CECYT 4 Instituto Politécnico Nacional
Mexico City, Mexico
07-2018

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Documentation and reporting
  • Preventive Maintenance
  • Repair services
  • Issue resolution
  • Issue analysis

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Technician Analyst (IT)

Smart KTG
07.2022 - 02.2024

Sales and Repair Technician

Tienda Informatika
01.2015 - 04.2020

High School Diploma -

CECYT 4 Instituto Politécnico Nacional

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Ramiro Perez Lopez