Ramiro Torres

• Developed apex classes, triggers, and lightning web components.
• Optimized and review existing code to ensure quality on projects done by third party contractors/partners.
• Integrated Salesforce with Third Party Applications such as workday, zendesk, docusign clm, and intercom.
• Lead scrum teams to success providing guidance to junior developers/administrators, distributing tasks and removing stoppers.
• Collaborated with architects and business stake holders to design new salesforce solutions to achieve company's needs.
• Designed CI/CD pipeline to improve deployments to production following best practices.
• Implemented ITIL best practices to ensure we track incidents, prioritize them and resolve recurrent ones.

• Gathered requirements from stakeholders and created jira tickets with technical requirements for developers.
  • Deployed changes to salesforce production using jenkins and github
  • Created documentation on confluence for bugs and issues for repetitive procedures using.
  • Administer production org and support end users
  • Troubleshoot salesforce cpq issues for quotes, orders and service contracts.
  • Support business operations during month end close and quarter end close.

• Provided 2nd and 3rd level technical support and troubleshooting to external clients.
  • Trained and mentored junior consultants teaching skills in Salesforce Platform, Remedyforce ITSM and working to improve overall team performance.
  • Trained and helped customers to customize Salesforce Platform using declarative solutions such as Workflows, Process Builders, Flows, etc.
  • Helped customers integrate Salesforce with third party applications like Microsoft ADFS, Azure, One Login, Okta, Dell EMC, BMC CMDB.
  • Trained customers to use service cloud and remedyforce itsm following itil best practices.

• L3 Application Support for Finance and HT Departments
• L2 Infrastructure Support for Windows and Linux Servers