Ramiro Manuel Rubio Contreras
MES Engineer
Summary
Embedded Software and Field Service Engineer with experience designing and supporting Smart Factory and MES solutions across North and South America. Skilled in C, C++, MATLAB, and Python programming, with hands-on knowledge of embedded systems development and software troubleshooting. Comfortable gathering customer requirements, managing on-site installations, and providing technical training and follow-up support. Bilingual in Spanish and English, with strong communication, time management, and teamwork skills. Familiar with industrial automation tools and change management systems, focused on delivering effective and customer-oriented technical solutions.
Overview
7
7
years of professional experience
Work History
MES Engineer
KohYoung Technology
09.2024 - Current
- Design and implement Smart Factory and MES solutions for customers across the USA, Canada, Mexico, and South America.
- Gather and document customer requirements, translating them into scalable software architectures.
- Visit customer sites to develop, install, train, and evaluate Smart Factory systems.
- Deliver exceptional customer service through professional and responsive technical support.
- Represent the company at trade shows by exhibiting equipment and demonstrating smart manufacturing technologies.
- Act as a helpdesk agent to resolve technical issues and address customer inquiries.
- Collaborate with sales and engineering teams on pre-sales consultations, technical calls, and quotations.
- Report on development, training, and service activities in accordance with supervisor expectations.
Embedded Software Engineer
Continental Automotive
12.2021 - 05.2024
- Collaborate with clients and cross-functional development teams to analyze new requirements for both ongoing and upcoming projects.
- Track documentation traceability and lead regular meetings and training sessions to ensure alignment with quality benchmarks.
- Participate in front-line support activities to evaluate software defects and communicate updates with stakeholders.
- Implement software features and perform defect corrections using model-based design tools such as MATLAB, and programming languages C and C++.
- Develop and execute test cases for system, integration, and regression testing phase
Field Service Engineer
DR Medica
05.2018 - 12.2021
- Engage with clients during layout planning and oversee equipment transportation and on-site installation based on customer requirements.
- Provide technical support by diagnosing and resolving hardware and software issues for clients and internal service teams.
- Conduct post-service follow-ups to ensure all outstanding technical concerns are addressed promptly.
- Update service documentation and maintain detailed service notes in accordance with company standards.
Education
Bachelor's Degree - Electronics Engineering
Tecnológico De Monterrey (ITESM)
Guadalajara 05.2001 -
Skills
Windows & Linux Environments
MES / Smart Factory Integration
Field Service & Technical Support
Troubleshooting (Hardware & Software)
System Installation & Commissioning
Software Development Lifecycle (SDLC)
Documentation & Quality Compliance
Client Communication & Training
Helpdesk & Remote Support
Bilingual: English & Spanish
Embedded Systems (C, C, MATLAB/Simulink)
Git, MKS, Jazz, DOORS, Rhapsody (Change Management Tools)
Timeline
MES Engineer
KohYoung Technology
09.2024 - Current
Embedded Software Engineer
Continental Automotive
12.2021 - 05.2024
Field Service Engineer
DR Medica
05.2018 - 12.2021
Bachelor's Degree - Electronics Engineering
Tecnológico De Monterrey (ITESM)
05.2001 -
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