Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Timeline
Generic

Ramón Alfonso Maldonado Burgos

Mechatronics Engineer

Summary

Accomplished Field Service and Support Engineer with a proven track record at VMS Energy, enhancing customer satisfaction through expert troubleshooting and efficient problem-solving. Skilled in technical support and project management, adept at fostering client relationships and team collaboration. Demonstrates exceptional technical documentation abilities and effective communication, ensuring project success and compliance with best practices.

Overview

12
12
years of professional experience

Work History

Field Service and Support Engineer

VMS Energy
01.2018 - Current
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.

Field Service Technician & Programmer

PDA Mexico
01.2016 - 12.2017
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Customer Service Representative

Teleperformance
05.2012 - 01.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Mechatronics Engineer - Electrical, Electronics Engineering Technologies

Universidad Tecnologica De Jalisco
Guadalajara, Jalisco, Mexico
05.2001 -

Génie Électrique: Automatisation Et Contrôle - Electrical, Electronics Engineering Technologies

Cegép De Jonquière
Quebec, Canada
05.2001 -

IT Technician - IT

Escuela Preparatoria No. 10
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Remote Support

Technical Support

Troubleshooting skills

Application installations

Technical Documentation

Quality controls

Project Management

Technical Writing

Hardware and software installation

Team Collaboration

Effective Communication

Problem-solving abilities

Software

AutoCAD

TIA Portal

SolidWorks

SoMove

Languages

English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Interests

Music

TV & Series

Books

Motor sports

Technologies & Gadgets

Timeline

Field Service and Support Engineer

VMS Energy
01.2018 - Current

Field Service Technician & Programmer

PDA Mexico
01.2016 - 12.2017

Customer Service Representative

Teleperformance
05.2012 - 01.2013

Mechatronics Engineer - Electrical, Electronics Engineering Technologies

Universidad Tecnologica De Jalisco
05.2001 -

Génie Électrique: Automatisation Et Contrôle - Electrical, Electronics Engineering Technologies

Cegép De Jonquière
05.2001 -

IT Technician - IT

Escuela Preparatoria No. 10
05.2001 -

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Ramón Alfonso Maldonado BurgosMechatronics Engineer