Zendesk
Ramon Garcia Lopez
Customer Service Representative
Mexico City
Summary
Offering strong foundation in communication and problem-solving skills, eager to learn and grow in customer support environment. Contributes natural ability to quickly pick up product knowledge and proficiently use CRM systems. Ready to use and develop conflict resolution and multitasking skills in customer service.
Customer support professional with track record of effectively managing high-pressure situations and delivering exceptional service. Known for fostering team collaboration and achieving results, consistently meeting and adapting to changing needs. Proficient in conflict resolution and customer relationship management, bringing reliability and flexibility to every role.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Customer Support Specialist
Fetch
04.2024 - Current
- Maximized productivity by consistently meeting or surpassing established individual and team targets.
- Implemented new ticketing systems that improved tracking and resolution of customer concerns.
- Delivered outstanding service on escalated tickets, resulting in satisfied customers who provided positive testimonials.
Property Management
Gordian Staffing
05.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Scheduling agent
Bright drop Virtual Assistants
05.2021 - 04.2023
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
Sales rep
Porch.com
11.2020 - 05.2021
- Expanded customer base through cold calling, networking, and relationship building.
Sales agent
Tkm
02.2020 - 10.2020
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
Self employed
01.2017 - 01.2020
Customer service and tech support
Teleperformance
12.2016 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Customer service and tech support agent
Dish Teletech
04.2014 - 07.2016
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
Education
High School degree -
Booker High School
Skills
Sales support
Escalation management
Call center experience
Problem-solving
Customer service excellence
Time management
Ticket management
Complaint handling
Data entry
Help desk support
Personal Information
Date of Birth: 07/14/93
Key Experience
- 8+ years of delivering and running customer service and soft tech support across industry verticals
- Dish network certified tech support
- Trained in multiple scheduling programs
- Trouble shooting and guiding people with little to no experience
Software
Timeline
Senior Customer Support Specialist
Fetch
04.2024 - Current
Property Management
Gordian Staffing
05.2023 - 04.2024
Scheduling agent
Bright drop Virtual Assistants
05.2021 - 04.2023
Sales rep
Porch.com
11.2020 - 05.2021
Sales agent
Tkm
02.2020 - 10.2020
Self employed
01.2017 - 01.2020
Customer service and tech support
Teleperformance
12.2016 - 10.2017
Customer service and tech support agent
Dish Teletech
04.2014 - 07.2016
High School degree -
Booker High School
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