Ramon Ojeda Orozco
Sr. System Administrator
Guadalajara,JAL
Summary
Information Technology Process Engineer, passionate about Learn new skills every day.
I firmly believe that Discipline and the desire to get ahead is everything.
After years of experience, I have made the decision to reorient my professional career with the aim of continuing to learn and, also, contribute all my acquired experience. I consider that change is a sign of the ability to excel and, therefore, I believe that I would always be able to add value to the company where I am.
My main objective is to develop professionally and evolve in my sector, so I look for opportunities that make me do it, while trying to fully align myself with the objectives of the company.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Sr. System Administrator
Foxconn
02.2025 - Current
- Security & Threat Management: Delivered advanced administration, threat analysis, and proactive monitoring of Microsoft 365 Defender (MDE) to efficiently detect, contain, and remediate malware and security incidents across the organization.
- Endpoint Management (Intune): Managed the strategic configuration and lifecycle of Microsoft 365 and Microsoft Endpoint Manager (Intune), including compliance policies, device configuration profiles, application deployment, and Conditional Access.
- Automation: Designed, developed, and optimized PowerShell automation frameworks to streamline complex administrative processes, resulting in reduced operational overhead and enhanced system reliability.
- Enterprise Provisioning: Led the implementation, standardization, and mass deployment of corporate OS images, ensuring secure, consistent, and scalable provisioning across the enterprise device fleet.
- Identity & Access: Provided senior-level administration of Active Directory and Azure AD, managing identity lifecycle, Group Policies, role-based access models, and domain services optimization.
- Virtualization: Managed virtualization architecture in VMware vCenter and ESXi, performing provisioning, resource optimization, performance tuning, and integrating with Veeam for robust backup and disaster recovery strategies.
- Acted as a Tier 2/Tier 3 escalation point for complex technical incidents, consistently ensuring rapid root-cause analysis and permanent corrective actions for Windows 10, Windows 11, and Windows Server platforms.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Standardized server configurations for streamlined management across multiple locations.
- Managed onboarding and offboarding of employees.
System Administrator
Foxconn
02.2024 - 06.2025
- Administered and monitored Microsoft 365 Defender (MDE) alerts to proactively prevent malware and unusual security activity within the network.
- Managed the configuration and maintenance of Microsoft Office 365 services and Microsoft Endpoint Manager.
- Developed and implemented policies and scripts in PowerShell to automate repetitive administrative tasks, improving efficiency.
- Executed the implementation and deployment of corporate images on new and existing devices.
- Maintained Active Directory for efficient user and resource management, access control, and domain services.
- Ensured data security by managing endpoint encryption with BitLocker and guaranteeing compliance with corporate IT policies.
- Supported virtualization environments (vCenter and ESXi), focusing on VM setup and integration with Veeam for centralized backups.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Worked with users to determine areas of technology in need of improved usability.
IT Engineer
Foxconn
01.2022 - 02.2024
- Managed the control, administration, and auditing of the Hardware and Software inventory for assigned operations.
- Configured and maintained corporate printers, ensuring operational readiness for critical business functions.
- Utilized Active Directory for user management and basic administration of local Windows servers.
- Ensured compliance with Corporate IT Policies and contributed actively to continuous improvement programs and official IT procedures.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
IT Support
Jabil
12.2020 - 01.2022
- Performed maintenance and repair of computer equipment and configured server access permissions.
- Installed and configured Windows and Linux operating systems, along with the company's base software programs.
- Provided end-user support (in-person and remote) and configured network nodes and printers.
- Executed 5S+1 methodology in IDFs (Intermediate Distribution Frames), Boardrooms, and work areas.
Suppor Specialist N1
Corporativa Fragua
10.2019 - 12.2020
- Provided first-level support, utilizing ServiceNow for ticket creation and problem resolution.
- Performed basic database operations (Query, Update, Delete, Add) using SQL and NoSQL commands.
- Executed basic configuration and installation of servers, switches, and Access Points.
- Utilized MS-DOS and Linux commands for diagnostic and system maintenance tasks.
Education
Bachelor of Science - Ingenieria En Computación
05.2001 -
Skills
System updates
Active Directory management
Technical support
Windows administration
IT security management
Helpdesk operations
Desktop troubleshooting
Certification
Microsoft Certified: Azure Administrator Associate
Timeline
Microsoft Certified: Azure Administrator Associate
10-2025
Microsoft Certified: Microsoft 365 Administrator Essentials
10-2025
Sr. System Administrator - Foxconn
02.2025 - Current
System Administrator - Foxconn
02.2024 - 06.2025
Microsoft Certified: Azure Fundamentals
10-2023
Windows Server Administrator
02-2023
IT Engineer - Foxconn
01.2022 - 02.2024
IT Support - Jabil
12.2020 - 01.2022
Suppor Specialist N1 - Corporativa Fragua
10.2019 - 12.2020
UTEG - Bachelor of Science, Ingenieria En Computación
05.2001 -