Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramona Heredia Guzman

Cd Juarez Chih.

Summary

Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 26-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions.

Overview

27
27
years of professional experience

Work History

Mobility Services Administrator

AT&T Global Network Service Mexico
12.2013 - 10.2022

Mobility Services Administrator

CSC Servicios
08.2007 - 11.2013
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Mobility Services Administrator

Delphi Automotive System (Now Called APTIV)
04.1996 - 08.2007
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Education

Bilingual Commerce - Executive Assistant And Bookeper

Escuela Remington
Cd Juarez Chihuahua
07.1989

Pending Procedures For Graduation - Ing. En Sistemas De Computacion Administrativa

Universidad Tecmilenio
Cd. Juarez Chih. Mexico
07.2009

Skills

  • Office Procedures
  • Telephone Etiquette
  • Conflict Resolution Techniques
  • Issue Resolution

Languages

Spanish
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Mobility Services Administrator

AT&T Global Network Service Mexico
12.2013 - 10.2022

Mobility Services Administrator

CSC Servicios
08.2007 - 11.2013

Mobility Services Administrator

Delphi Automotive System (Now Called APTIV)
04.1996 - 08.2007

Bilingual Commerce - Executive Assistant And Bookeper

Escuela Remington

Pending Procedures For Graduation - Ing. En Sistemas De Computacion Administrativa

Universidad Tecmilenio

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Ramona Heredia Guzman