Randy Hernandez
Mecanic. Bilingual Agent.
Villa Azueta,VER
Summary
Hardworking Customer Service Representative with 5 years of experience working with Teleperformance. Trained in project and time management with extensive knowledge of Customer Service, Sales and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Teleperformance
Puebla, Puebla
08.2015 - 09.2020
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Contributed to company achieving and holding industry-leading customer service ratings.
Education
GED -
01.2011 - 02.2014
Skills
Order fulfillment
undefinedTimeline
Customer Service Representative - Teleperformance
08.2015 - 09.2020
Guilford Tech Community College - GED,
01.2011 - 02.2014
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