Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ranulfo Luna Renteria

Apodaca

Summary

Dynamic Quality Control Supervisor at Americold Logistics with a proven track record in quality assurance and team collaboration. Expert in analyzing quality data to drive process enhancements, ensuring compliance, and fostering effective communication. Adept at training teams and resolving issues, consistently promoting high standards and customer satisfaction. Personable Quality Control Supervisor with many years of experience maintaining established quality standards. Motivated team leader dedicated to teaching teams how to properly inspect products for defects. Praised for detailed inspections and consistent workflow management. Driven professional eagerly pursuing a professional opportunity to utilize expertise and strong knowledge of process improvement.

Overview

11
11
years of professional experience

Work History

Quality Control Supervisor

Americold logistics
Napoleon
02.2018 - 07.2025
  • Supervised quality control processes for temperature-sensitive products in a logistics environment.
  • Trained team members on safety protocols and quality assurance standards.
  • Conducted regular inspections to ensure compliance with company and regulatory guidelines.
  • Collaborated with management to develop and implement quality improvement initiatives.
  • Analyzed quality data to identify trends and recommend process enhancements.
  • Coordinated with warehouse staff to maintain inventory accuracy and product integrity.
  • Facilitated communication between departments to resolve quality-related issues promptly.
  • Ensured proper documentation of quality control procedures and findings were maintained.

Medical Interpeter

Human Quality
Monterrey
06.2015 - 01.2018
  • Facilitated communication between patients and healthcare providers.
  • Maintained confidentiality while handling sensitive patient information.
  • Collaborated with medical teams to ensure clear understanding of treatment plans.
  • Utilized interpretation technology to improve service quality and efficiency.
  • Interpreted complex medical terminology accurately between languages.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Facilitated communication between medical staff and patients with limited English proficiency.

Customer Service Representative

Client Managment Services (CMS)
San Pedro Garza Garcia
07.2014 - 12.2017
  • Assisted customers with inquiries and provided timely solutions to their issues.
  • Processed customer orders using company-specific software and maintained accurate records.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Resolved complaints effectively, ensuring a positive experience for each customer interaction.
  • Educated customers about product features, benefits, and usage to promote informed decisions.
  • Managed high-volume calls while maintaining professionalism and a friendly demeanor.
  • Documented customer interactions in the system for future reference and follow-up actions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Napoleon High School
Napoleon Ohio
08-1999

Skills

  • Quality assurance
  • Inventory management
  • Team collaboration
  • Customer communication
  • Medical terminology
  • Attention to detail
  • Effective communication
  • Problem solving

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Quality Control Supervisor

Americold logistics
02.2018 - 07.2025

Medical Interpeter

Human Quality
06.2015 - 01.2018

Customer Service Representative

Client Managment Services (CMS)
07.2014 - 12.2017

High School Diploma -

Napoleon High School

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Ranulfo Luna Renteria