RAQUEL TORRES SANCHEZ
Heredia
Summary
Experienced Senior Supervisor with expertise in unbilled management. Effective communicator with internal and external stakeholders to ensure cooperation and alignment on operational processes, practices, and procedures. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and driving organizational efficiency. Utilizes independent decision-making skills and sound judgment to consistently contribute to company success.
Overview
20
20
years of professional experience
Work History
Senior Supervisor
Solventum
- Responsible for overseeing and managing the Prescriber Documentation team at Solventum in support of US Operations.
Support Manager
APL/CMA Service Center
10.2017 - 01.2022
- Managed import and export operations for Customer Service Department across the United States, Mexico, and Canada alongside a dedicated team.
Global Product Lifecycle Manager
HP Inc.
07.2011 - 09.2017
- Developed and delivered spare kit lifecycle support programs for the Americas, Europe, Asia Pacific, and Japan as Global Product Lifecycle Manager (GPLM).
Country Customer Service Manager
Maersk Line Costa Rica
07.2002 - 04.2011
- Successfully established a new department specialized in exporting refrigerated cargo to Europe
- Led successful migrations of documentation and customer service to service centers in India and China.
Education
International Affairs and Trade -
Universidad Nacional Costa Rica
Skills
- Team Leadership
- Operations Management
- Strategic Planning
- Staff Development
- Negotiation and Conflict Resolution
Timeline
Support Manager
APL/CMA Service Center
10.2017 - 01.2022
Global Product Lifecycle Manager
HP Inc.
07.2011 - 09.2017
Country Customer Service Manager
Maersk Line Costa Rica
07.2002 - 04.2011
Senior Supervisor
Solventum
International Affairs and Trade -
Universidad Nacional Costa Rica
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