Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Rashad Brown

Elgin, SC, US, 29045

Summary

Network Technician experienced in LAN/WAN design, installation and management in Cisco environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Support Technician

Epsilon Inc (Contractor for the IRS)
05.2023 - Current
  • Participated in the implementation of multiple IRS network upgrade, expansion, and migration projects.
  • Serve as the primary point of contact for IRS network services across multiple states in the Southeast region.
  • Proficient using voice (CUCM, Akkadian), voicemail (Unity), IP to analog (VG), and desk phone / softphone (Jabber) configuration tools.
  • Proficient in Cisco IOS router/switch configuration utilizing tools such as, Cisco DNA center, HPNA, and SecureCRT.
  • Resolve network tickets through Knowledge, Incident/Problem, Service and Asset Management (KISAM) system, and Service Now Ticketing system.
  • Provide technical support and troubleshooting for network infrastructure, including routers, switches, firewalls, and wireless networks.
  • Document network configurations, procedures, and troubleshooting steps.
  • Conduct regular network maintenance tasks, including monitoring network performance, identifying potential areas for improvement, and implementing necessary upgrades or modifications, to comply with security requirements.
  • Collaborate with cross-functional teams to design, implement, and maintain network infrastructure, ensuring optimal performance and security.

Senior Network Install Technician

Netplanner Systems
05.2022 - 05.2023
  • Designed, maintained, and installed network infrastructure components such as fiber optic, CAT 6, routers, access points, and switches.
  • Developed and implemented standardized procedures for network installation projects, reducing time and errors by up to 20%.
  • Worked with a variety of network infrastructure brands including Cisco, Aruba, and Palo Alto networks.
  • Successfully completed multiple large installation projects in locations such as college campuses and sports stadiums.
  • Led a team of network install technicians in the successful deployment and installation of complex network systems for enterprise clients.
  • Trained and mentored junior technicians in best practices for network installation, resulting in improved efficiency and customer satisfaction.

Security System Installation Technician

Safe Haven Security
06.2020 - 05.2022
  • Installed and configured security systems, including access control systems, CCTV cameras, and alarm systems.
  • Collaborated with customers to understand their specific security requirements and provided expert advice on the selection and installation of appropriate security solutions.
  • Routinely performed in the top 10% with metrics such as, installs completed, upsales, and customer satisfaction.
  • Diagnosed and resolved technical issues related to security systems, including troubleshooting network connections, faulty wiring, and equipment malfunctions.

Commercial Network Technician

Thomas White Technology (Spectrum Contractor)
08.2017 - 06.2020
  • Diagnosed, repaired, and maintained network and hardware components.
  • Worked alongside commercial IT support teams to install and troubleshoot network infrastructure components.
  • Served as the point of contact for ISP network operating center engineers and commercial IT supports teams.
  • Proficient in installing, configuring, and maintaining various network devices, including routers, switches, firewalls, and access points, to ensure seamless connectivity.
  • Proven expertise in troubleshooting and resolving complex network issues in commercial environments, ensuring minimal downtime and maximum productivity for clients.

Cable Technician

Verizon FIOS
09.2015 - 08.2017
  • Installed and terminated cable connections for data and telecommunications systems in compliance with industry standards.
  • Performed in the top 10% regarding metrics such as installation time, trouble ticket resolutions, and customer satisfaction reviews.
  • Collaborated with team members to plan and execute cable installations and upgrades based on customer requirements.
  • Conducted tests and certifications to verify the integrity and performance of cables and related equipment.
  • Maintained accurate documentation of cable and network configurations, ensuring proper labeling and organization.

Skills

  • Cisco IOS
  • Network Automation Scripting
  • Python
  • Linux Administration
  • Network Infrastructure Installation/Maintenance
  • Network Security

Accomplishments

(Netplanner) USC Campus Network Expansion February 2023

(IRS) Southeast Region Router/Switch Refresh September 2023

(IRS) Southeast Region Smart Conference Room Conversion March 2024

(IRS) Southeast Region POTS to EPOTS Conversion May 2024

(IRS) Southeast Region Network Expansion June 2024

Certification

CCNA May 2023


Comptia Linux + April 2024


Comptia Network + June 2020

Timeline

Network Support Technician

Epsilon Inc (Contractor for the IRS)
05.2023 - Current

Senior Network Install Technician

Netplanner Systems
05.2022 - 05.2023

Security System Installation Technician

Safe Haven Security
06.2020 - 05.2022

Commercial Network Technician

Thomas White Technology (Spectrum Contractor)
08.2017 - 06.2020

Cable Technician

Verizon FIOS
09.2015 - 08.2017

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Rashad Brown