Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raul Dominguez

Guadalupe, Nuevo León

Summary

Multifaceted technical career with 19+ years’ experience and consistent record of achievement and a solid history of effective leadership and operational support; adept at providing high-quality service and managing all aspects of ERP infrastructure and development. Design and deliver leading-edge enterprise solutions precisely aligned with current and future business needs, ensuring consistent operational continuity. Seamlessly manage and execute change, mitigating risk and leveraging best practices to improve productivity and reduce costs. Skilled manager and project leader, effectively y directing multiple operations and concurrent projects to achieve corporate and client objectives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Manager – ERP System Manager

FurnMaster México
10.2020 - Current
  • Lead IT team members supporting functional and technical services within a global ERP.
  • Partner with business customers to understand strategic direction and align IT services to meet these expectations.
  • Coordinate establishment of ongoing support structure, SLA’s and KPI’s.
  • Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software applications.
  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
  • Directs technological research by studying organization goals, strategies, practices, and user projects.
  • Manage and deliver large and complex ERP engagements to identify, design and implement creative business and technology solutions for large users across several areas.
  • Update and manage ERP system to ensure it provides the company with proper business solutions and accurate results.
  • Analyze data processing modules and identify areas of enhancements and improvements.
  • Analyze the structure and flow of the business’ work, to identify possible application solutions or workflows, within the defined application scope and interconnectivity to other applications.
  • Research, recommend, and implement improvements and best practices to maximize our technological capacities to achieve operational efficiencies and effectiveness.
  • Cultivate strong and effective relationships with stakeholders through proactive communication and being an active partner for improving business systems and services.
  • Achieve IT Department objectives, within budget and scope, and help to lead IT initiatives, using an appropriate combination of in-house and external vendor resources.
  • Warehousing and Distribution business expertise that helps the company use technology to drive a competitive advantage. Involves working directly with functional leaders to identify weaknesses and opportunities in business processes using technology to gain competitive advantages.

Epicor Specialist

Vulkan Array Marketing
05.2022 - 05.2024
  • Perform business analysis review, documentation, and process improvements; includes collaborating with the business unit leaders to define new or enhanced processes and procedures that better meet business needs using EPICOR technology
  • Proactively identify opportunities to improve adoption / business use
  • Maintain and support ERP upgrades and installs at all our current locations and any future locations; this includes responding to Epicor ERP/Kinetic system issues/incidents documented in ticketing system
  • Develop training materials and conduct training sessions for end users and staff (Quote-to-cash functionality)
  • Provide instruction, assistance, and support to Epicor system end-users
  • Helps to develop timelines and project plans to drive the future integration of Epicor modules
  • Ensure the on-time delivery of assigned project tasks and support tickets
  • Testing of system modifications. Write procedure documents for newly installed modifications and operating procedures
  • Participate in system integration testing and user acceptance testing with the business users to ensure a high-quality delivery of new and upgraded functionality/systems
  • Design, build, deploy, and maintain Epicor developments (BPMs, BAQs, BI reports, dashboards, customizations)

Principal Solutions Architect (Partial)

Savire Tecnología Y Procesos
01.2020 - Current
  • Act as trusted advisor to our customers, providing guidance through the complexity of requirements and solutions.
  • At each stage of the customer planning and implementation process be responsible for the translation of business requirements into specific designs decisions for Epicor ERP solutions.
  • Responsible for ensuring key design decisions will meet customer requirements and are reflected in implementation estimates.
  • Integrate Epicor functionality with external business processes and software, when designing Process solutions.
  • Work with customers to satisfactorily resolve technical, business and application process issues
  • Design business processes to meet customer requirements.
  • Plan workload activity against deliverables and monitor progress effectively, in conjunction with the Project Manager.
  • Lead in the problem-solving of issues through to resolution, providing considered consultancy and viable solutions to the customer.
  • Understand and take into consideration, risks, costs, benefits and possibilities offered by customization vs. configuration when making decisions.
  • Produce High Level Design Architecture, including the identification of Subsystems, integration points, and strategic solutions to meet customer requirements.
  • Responsible for Planning phase documentation.
  • Contribute to technical aspects of issues, constraints and risk assessment documents
  • Provide information and feedback to customers in a timely, accurate and appropriate manner ensuring that key messages are communicated effectively
  • Act as a trusted advisor to the customer on technical & commercial aspects.
  • Document technical customizations.

IT Manager / IS Sr. Analyst

Nortech Systems Inc.
08.2018 - 01.2020
  • Leads the technical business analysis effort to develop and clarify business requirements with the Information Systems (IS) software and utilities.
  • Maintain and update process documentation, manage incidents, change requirements, problems and projects utilizing methodologies such as ITIL and ISO.
  • Functional and technical support of the company’s ERP and other various systems.
  • Analyze, design, develop, test and implement projects prioritized and authorized by senior management.
  • Responsible for managing the annual budget allocated to the IT department for Mexico facility.
  • Develop project preliminary investigation and requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.
  • Evaluation and recommendation of IT and hardware service providers in Mexico.
  • Responsible for supporting the implementation of or updates to ERP software, from the migration of the data from legacy ERP solution.
  • Collaborate with team members, as assigned, for the go live of new ERP walking the employees through all the migration phases, strategic planning, procedure review, data collection, training and testing, go live and evaluation.
  • Support customers with technical difficulties with applications. Assist with customizing Crystal Reports and KPI dashboards, writing custom SQL queries, building SSIS packages, writing PowerShell scripts, and building data integration packages using various ETL tools, etc.
  • Perform maintenance tasks on internal Windows and SQL servers.
  • Always ensures systems integrity including data integrity when developing, maintaining or enhancing applications.
  • Supports corporative initiative for Continuous Improvement “FOCUS” by promoting the relentless pursuit of eliminating waste, participating in process improvement, and showing the courage to act and advocate change.
  • Observes safety and security procedures, including maintaining confidentially, using equipment / materials properly, reporting potentially unsafe conditions, and acting upon appropriate actions.
  • Supports company’s policies and procedures and conducts departmental and Company activities in accordance with these policies.

Director of Information Technology

Mayan Technologies Inc.
05.2017 - 08.2018
  • Designed and implemented entire Active Directory and security infrastructure
  • Effectively prepared and presented large-scale projects to the board of directors.
  • Created computer security policy and disaster recovery procedures.
  • Implemented hardware and software upgrades to several mission critical applications.
  • Established change management and help desk solutions and policies.
  • Introduced methods for tracking project management, workload planning and corporate business performance metrics.
  • Organized all IT functions around partnerships to better support business unit goals.
  • Managed IT infrastructure including Network LAN, WAN, ERP applications, telecommunications, various third-party applications including CRM, Internal reporting, database management and IT help desk.
  • Developed IT standards and policies designed to streamline desktop and software support.
  • Negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services. Managed vendor performance after implementation.
  • Implemented access controls with card scanner door controls for critical areas.
  • Developed and managed corporate information technology budget.
  • Managed IT personnel and full life cycle of IT infrastructure, applications and services.
  • Managed all servers and network equipment, including internet and internal production, O365, Terminal Services, Azure infrastructure.
  • Provided operations management, including security, backup/recovery/disaster planning, off- hours staff coverage.
  • Develops strategic partnerships and collaborates with PMs, architects, engineers and consultants to coordinate the technology aspects.
  • Introduced best practices, standards, procedures and policies for startup organization.
  • Improved efficiency and reduced costs by planning and managing infrastructure improvements such as cloud hosting, WAN optimization and network upgrades.
  • Created written documentation for IT processes and procedures.
  • Serves as the Project Manager for all software development related projects; prepares and establishes budgets, priority list, risk management parameters and ensures that all deadlines and timetables are consistently met.

Managing Consultant

Mayan Technologies Inc.
09.2014 - 05.2017
  • Coordinate the analysis/troubleshooting of system/application issues to determine/report root cause and encourage future prevention.
  • Works closely with both technical and business staff to maintain a high performing optimized technology environment that drives process improvement.
  • Efficiently manages and prioritizes projects and operational activities.
  • Manage and install new software releases and system upgrades/patches.
  • Troubleshoot and resolves complex hardware and software technical problems, including issues within the ERP applications, databases and servers.
  • Manage the integrity of security design and engineering for the ERP applications and systems, including the implementation of backup and recovery processes. Administers ERP systems security measures to protect data, software, and hardware.
  • Participates in cross-functional team meetings to develop and implement business solutions and optimize operations. Conducts impact analysis of ERP products, systems, upgrades and changes for department/functional areas and evaluates systems and business processes.
  • Effective and cooperative interpersonal relations skills, along with an interest in others concerns to maintain a responsive and positive relationship with end-users.
  • Engineering web development, all layers, from database to services to user interfaces.
  • Supporting legacy systems with backups of all cases to/from parallel systems.
  • Conducted software requirements analysis and lead projects to achieve individual client goals.
  • Finding the root cause of a problem and then ensuring that it is resolved through the most appropriate solutions.
  • Providing high level strategic, analytical direction and vision.
  • Ability to explain complex technical issues in a way that non-technical people may understand.
  • Researching best practice in data analysis, presentation and management techniques.
  • Prioritizing tasks in accordance with corporate goals.
  • Converting data into business intelligence.
  • Manager existing data from diverse data sources were consolidated into a uniform SQL Server database. ETL capabilities of SQL Server Integration Services were used to define imports of the data, build scheduling packages, to define integration flow, log data error exceptions and orphaned data and to define Database Maintenance Plans.
  • Developed several detail and summary reports including line and pie charts, trend analysis reports and sub-reports according to business requirements using SQL Server Reporting Services.
  • Assist in product management within the ERP, including the coordinating of product accuracy between multiple systems.
  • Assist in data validation and ensuring data integrity, while keeping performance optimization a priority.
  • Assist in managing and maintaining proper security process and role responsibilities
  • Coordinate the analysis/troubleshooting of system/application issues to determine/report root cause and encourage future prevention.
  • Resolves client issues with the use, performance, and feature/functionality of the application
  • Provide instruction, assistance and support to Epicor system end-users.
  • Generate reports and dashboards and provide data to management for auditing and analysis
  • Support the ERP system to include researching and resolving issues, supporting requests for custom searches and reporting, assisting in outlining enhancements, and administering user access to the system.
  • Manage and install new software releases and system upgrades/patches.
  • Manage the integrity of security design and engineering for the ERP applications and systems, including the implementation of backup and recovery processes. Administers ERP systems security measures to protect data, software, and hardware.
  • Provide user support regarding all aspects of our core systems, including report/saved search development, configuration, workflow and script development.
  • Develop and implement improvements to processes and procedures.
  • Work with Epicor online support to research and resolve application issues.
  • Monitor end-user usage of systems and track application performance.

Sr. Quality Assurance Engineer

Epicor Software
06.2008 - 09.2014
  • Test cases creation and scenarios from analysis of detailed design specification.
  • Excellent communication skills and ability to understand various sides of each issue ensuring all programs are working properly according to the plan.
  • Testing skills including issue reporting, stress testing, test planning, and test execution.
  • Ensure system integration and management capabilities (network connectivity, server administration, troubleshooting).
  • Responsible for analyzing, testing, and evaluating Company's application software products.
  • Analyses test results to determine test success or failure.
  • Performs regression testing of interim releases including service packs or patches. Develops a list of items to include on the regression test, executes the test and analyze the results.
  • Communicates findings by using powerful internal software for tracking issues and exchanges information with internal groups. Prepares written documentation, instructions or memos on test results and related issues.
  • Deploy, configure and maintain test environments utilizing Windows OS and supporting applications such as IIS, Progress, MS SQL, as well as basic networking skills.
  • Work with team members to resolve testing problems.
  • Deploy, configure and maintain test environments utilizing Virtualization Software (VMWARE and MS Hyper-V).
  • Testing, evaluation and certification of Company Products with "Works with Windows Server program" to determine baseline compatibility with Windows Server Products.
  • Recording creation by using powerful defect tracking software.

Technical Support Analyst

Epicor Software
05.2007 - 06.2008
  • Respond to clients and field consultants calls in a professional manner for technical and/or application support including diagnostics, troubleshooting, debugging system and software problem, providing appropriate solutions.
  • Respond to situations where standard procedures have failed to isolate or correct system or software failures.
  • Record and documents the problems and the correction procedures
  • Database Administrator, verifying performance issues and working with SQL 2005/ 2008 Server.
  • Interact with clients performing complex testing, support and troubleshooting technical functions remotely.
  • Coordinates internal or third-party vendor resources as appropriate to resolve reported end user problems
  • Ensuring all issues are handled in a timely manner.
  • Reviewing outstanding issues, ensuring clients are kept informed of progress.
  • Works with clients to establish mutually acceptable processes for keeping abreast of current projects, issues and problems, how resources are deployed, and target dates for completion.
  • Maximize performance by quickly fixing problems in real-time production environments.
  • Perform the necessary update in the production environment of the ERP System.
  • In conjunction with Product Management and Development, assist in the design of features and functionality.
  • Attended design review meetings to assist in identifying design issues and programming methods that will improve work productivity and product quality.
  • Performs regression testing of interim releases including service packs or patches. Develops a list of items to include on the regression test, executes the test and analyzes the results.

Software Engineer

Epicor Software
05.2005 - 05.2007
  • Convert requirements into technical and functional specifications for large, complex projects.
  • Provide feature estimates
  • Develop and enhance new and existing applications.
  • Write, test, and deploy code using established standards and procedures.
  • Understand and adhere to specifications.
  • Troubleshoot and maintain existing software according to company standards and procedures.
  • Design and deliver formal or informal training.
  • Review deliverables and provide performance feedback.
  • Recommend process and technical improvements.
  • Collaborate with the team on functional and implementation design, implementation and writing of tests and interact extensively with other software teams, QA and Product Management.
  • Develops detailed software and database design specifications based on functional and technical specifications, utilizes one or more development languages.
  • Develops core applications infrastructure components and tools.
  • Help with the creation of database tables to ensure database meets design requirements.
  • Develop stored procedures and triggers in SQL.
  • Install and modify systems to match the business processes and requirements of the company.
  • Writes reports to communicate functional design, detailed design, entity relation diagrams, data flow diagrams general processing instructions, testing recommendations, documentation, recommendations, system limitations, and miscellaneous other internal documentation.

Software Engineer

Besten Wire and Cable
12.2003 - 05.2005
  • Design, developed and deployed the in-house ERP System for all Supply Chain Management
  • Replaced the antiquated site layout and design with a fresh look.
  • Supported Company staff with hardware and software problems as well as training.
  • Building and configuring desktop computers to meet staff requirements, as well as on-site installations.
  • Optimize Company's process and integrate to the in-house ERP System.
  • Web site development with security access, supplier order form, category manager, supplier and retailer registration forms.
  • Network troubleshooting/maintenance.

Education

Bachelor of Science - Computer Systems

ITESM Campus Monterrey
Monterrey, Nuevo León, Mexico
12.2003

Skills

  • Network Administration
  • Effective Communication
  • Technical Troubleshooting
  • Team Development
  • Change Management
  • Application support
  • Continuous Improvement
  • IT Infrastructure

Certification

  • Certified in Planning and Inventory Management, APICS, June 2023 (Scheduled Exam)


Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Epicor Specialist

Vulkan Array Marketing
05.2022 - 05.2024

IT Manager – ERP System Manager

FurnMaster México
10.2020 - Current

Principal Solutions Architect (Partial)

Savire Tecnología Y Procesos
01.2020 - Current

IT Manager / IS Sr. Analyst

Nortech Systems Inc.
08.2018 - 01.2020

Director of Information Technology

Mayan Technologies Inc.
05.2017 - 08.2018

Managing Consultant

Mayan Technologies Inc.
09.2014 - 05.2017

Sr. Quality Assurance Engineer

Epicor Software
06.2008 - 09.2014

Technical Support Analyst

Epicor Software
05.2007 - 06.2008

Software Engineer

Epicor Software
05.2005 - 05.2007

Software Engineer

Besten Wire and Cable
12.2003 - 05.2005

Bachelor of Science - Computer Systems

ITESM Campus Monterrey

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Raul Dominguez