Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Raul Lopez

Brownsville, Texas

Summary

Skilled crew member successfully trained 9 new members in a period of 3 weeks, helped resolve conflict and better the quality of the restaurant, works well in a team, has been playing a high level of soccer, and has been a captain in every team for 8+ years, loyal to a job that I work in, certified in CPR, CERT member and 911 dispatch.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member Trainer

Raising Cane's Restaurants
05.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Enhanced team efficiency by conducting thorough crew member training sessions.

Retail Sales Associate

Dick Sporting Goods
09.2022 - 10.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Crew Member

Raising Cane's Restaurants
06.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

Associate Criminal Justice - Criminal Justice

Bethany College
Brownsville, Texas
05.2025

High School Diploma -

Homer Hanna High School
Brownsville, Texas
06.2022

Skills

  • Health and Safety Regulations
  • Brand Awareness
  • Staff retention strategies
  • Motivational Techniques
  • Work Prioritization
  • Cash Handling
  • Workplace Safety
  • Coaching and Mentoring
  • Team leadership and supervision

Accomplishments

soccer: Junior year- MVP goalkeeper first team, senior year- goalkeeper 1st team, all-state honorable mention, participated in 2 all-star games, TSC first season- all-region honorable mention, #13 goalkeeper with most saves in the nation-81 saves, 12 games, # 31 goalkeeper with most save percentage, .771%, # 64 goalkeeper with fewer goals again, #1 ranked goalkeeper with most saves in my conference

Certification

911 call dispatcher

CERT member training

CPR certified

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Crew Member Trainer

Raising Cane's Restaurants
05.2024 - Current

Retail Sales Associate

Dick Sporting Goods
09.2022 - 10.2022

Crew Member

Raising Cane's Restaurants
06.2021 - 08.2022

Associate Criminal Justice - Criminal Justice

Bethany College

High School Diploma -

Homer Hanna High School

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Raul Lopez