Raul Silva
guadalajara
Summary
Bilingual Customer Service Representative with expertise in managing diverse client interactions and resolving complex issues. Proficient in English and Spanish, fostering strong relationships and delivering exceptional service. Demonstrated ability to thrive in high-pressure environments, enhancing customer satisfaction and loyalty. Proven track record of improving customer interaction processes, resulting in increased operational efficiency.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Tyt Allegiant air
Guadalajara
04.2024 - Current
- Assisted customers in English and Spanish with inquiries and concerns.
- Managed high volume of customer interactions through inbound and outbound calls.
- Resolved customer complaints while maintaining a professional demeanor.
- Educated customers on airline policies and services offered.
- Utilized multiple systems to access accounts, process payments, and update statuses.
- Documented correspondence in CRM to track requests and solutions.
- Engaged with customers to understand needs and resolve issues effectively.
Sales Manager
Golden
Cancun
07.2023 - 03.2024
- Directed sales planning, development, and account management to expand existing accounts and create new sales opportunities.
- Resolved customer complaints regarding sales and service.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- .- Directed sales planning, development, and account management to expand existing accounts and create new sales opportunities.
- Developed pricing strategies aimed at maximizing profits while remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Managed the daily operations of the sales department, including supervising staff members.
- Promoted high customer satisfaction by providing knowledgeable and friendly service to resolve problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Post-Baccalaureate Diploma - Business Logistics
TYT University
Guadalajara01-2026
Skills
- Customer service
- Sales management
- Data analysis
- Relationship building
- Project management
- Bilingual communication
- Conflict resolution
- Data entry
- Upselling strategies
- Call management
- Payment collection
- Client relationship management
- CRM software usage
- Call center experience
- Call escalation resolution
- Fluent bilingualism
- Cross-cultural awareness
- Active listening
- Problem-solving
- Payment processing
- Strong interpersonal skills
- Multitasking and organization
- Refund processing
- Calm and professional under pressure
- Multitasking
- Credit card payment processing
Languages
English
Native
Native
Spanish
Proficient (C2)
C2
Accomplishments
CSAT GDL Agu 2024
Timeline
Bilingual Customer Service Representative
Tyt Allegiant air
04.2024 - Current
Sales Manager
Golden
07.2023 - 03.2024
Post-Baccalaureate Diploma - Business Logistics
TYT University