Raul Verdugo Favela
Tijuana
Summary
Dynamic and results-driven professional with extensive experience at All State Towing Group, excelling in dispatch operations and customer service. Proven ability to troubleshoot complex issues and enhance team performance, consistently exceeding customer expectations through effective problem-solving and communication skills. Adept at maintaining logs and managing time efficiently in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Towing Dispatcher
All State Towing Group
Tijuana
05.2023 - 05.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Security Dispatcher
Instaguard
Tijuana
06.2023 - 06.2024
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
Car Rental Agent
Avis and Budget
Tijuana
01.2023 - 05.2023
- Explained the terms of rental agreements to customers.
- Greeted customers, answered their questions and provided information about car rental services.
- Assisted customers in selecting appropriate car models based on their needs.
- Processed customer reservations and payments.
- Responded promptly to customer inquiries via phone or email.
- Collected payment by processing credit card transactions.
Education
Some College (No Degree) - Social Psychology
Antelope Valley
CaliptriaSkills
- Dispatch operations
- Emergency response
- Log maintenance
- Technical troubleshooting
- Customer service
- Data entry
- Problem solving
- Route planning
- Conflict resolution
- Time management
- Database updates
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Security Dispatcher
Instaguard
06.2023 - 06.2024
Towing Dispatcher
All State Towing Group
05.2023 - 05.2025
Car Rental Agent
Avis and Budget
01.2023 - 05.2023
Some College (No Degree) - Social Psychology
Antelope Valley