Raymond Simoly
Síntesis profesional
Experienced and resourceful Engineer providing high-quality multilingual (English/French/Spanish) technical support to end-users across various industries. Proven ability to collaborate with global teams, resolve technical issues efficiently, and deliver customer-focused solutions in high-pressure environments. Strong communicator and team player with a commitment to continuous learning and service excellence.
Información general
8
8
years of post-secondary education
8
8
years of professional experience
Experiencia laboral
IT Service Desk Analyst
Truelogic Software/Computer Aid Inc.
Remote, Mexico
2025.09 - Current
- Provide clear, concise step-by-step technical support to guide clients.
- Help customers set up new systems, applications, and software.
- Respond to customer calls and live chat regarding technical malfunctions and issues to fix remotely.
- Use remote access to navigate and link to customer computers.
- Install and set up applications for clients, including anti-virus software and Microsoft Office.
- Troubleshoot all new issues daily, and escalate to a higher level if needed
Workplace Engineering Track Associate
Hexaware Technologies
Remote, Mexico
2022.09 - 2026.04
- Delivered multilingual remote IT support in French, English, and Spanish to enterprise clients across Europe, Africa, and the Americas.
- Managed and resolved technical issues efficiently via tickets, calls, emails, and chat channels, ensuring high customer satisfaction.
- Utilized Active Directory and advanced remote tools to diagnose and troubleshoot complex IT problems swiftly.
- Demonstrated strong communication skills and technical expertise to support diverse global client needs.
English and French Coach
POLIGLOTA
remote, Mexico
2021.04 - 2026.04
- Delivered tailored English and French coaching to diverse professional groups across Latin America and North America, from basic to advanced levels.
- Facilitated engaging, interactive sessions to maximize learner participation and accelerate language acquisition.
- Adapted training programs to meet the unique needs of both B2B and B2C clients, ensuring measurable progress and confidence-building.
- Leveraged dynamic teaching methodologies to foster an immersive learning environment that drives results.
Heldesk Senior Associate
NTT Data
Remote, Mexico
2023.01 - 2024.08
- Delivered global remote technical support for BMW employees, ensuring seamless operational continuity.
- Achieved first-time resolution for complex issues across printers, networking, VPN, Proxy, and desktop environments.
- Expertly troubleshot and resolved incidents related to MS Office applications, software installations, and system errors.
- Managed Citrix and VDI environments to optimize user experience and minimize downtime.
- Provided technical support to end-users via phone, email, chat, and remote access tools.
- Documented all support interactions and solutions accurately in ticketing systems (ServiceNow and Remedy).
- Assist users with password resets, account access, and license assignment.
Interpreter/Translator
BESA Consulting/ UNHCR
Tapachula Chiapas, Mexico
2021.09 - 2022.12
- Delivered accurate, culturally sensitive interpretation for COMAR, facilitating seamless communication during refugee eligibility interviews.
- Expertly interpreted complex legal and personal narratives across face-to-face and telephonic formats, ensuring clarity and compliance.
- Managed multilingual communication in Haitian Creole, French, English, and Spanish, enhancing understanding and client trust.
- Supported the refugee recognition process by providing precise, confidential language services under tight deadlines.
- Translate written documents accurately and efficiently in designated languages.
- Interpret spoken language in real-time for meetings and judgments.
Elementary Teacher
Colegio Irlandes/Dunor School
Durango, Mexico
2019.08 - 2021.09
- Led engaging ESL instruction for third and fifth-grade students, fostering a dynamic learning environment.
- Delivered comprehensive lessons across all subjects, promoting interdisciplinary understanding.
- Accelerated students' English proficiency, enhancing their ability to comprehend and excel in content-based learning.
- Organised classrooms and created displays to encourage positive learning environments.
French and ESL Teacher
Colegio Mexico
Tuancingo de bravo, Mexico
2018.01 - 2019.08
- Delivered engaging French and English instruction to middle school students, fostering language proficiency from beginner to intermediate levels.
- Implemented innovative teaching methodologies, including conversational practice, interactive games, and flipped classroom techniques, to enhance student engagement and retention.
- Designed dynamic lesson plans tailored to diverse learning styles, promoting active participation and language mastery.
- Cultivated a motivating classroom environment that encouraged communication, confidence, and cultural awareness.
- Assessed student progress through formative and summative evaluations, ensuring continuous improvement and achievement.
Estudios
Bachelor of Science - Information and Communication Technology
Universidad Tecnológica de Tulancino
Tulancingo De Bravo, Mexico 2015.09 - 2019.06
Science of engineering - Mechanical
State University of Haiti (Campus Henri Christophe de Limonade)
Limonade, Cap-Hatien, Haiti 2011.09 - 2015.07
Competencias
- ACTIVE DIRECTORY
- AZURE
- OFFICE 365
- WINDOWS SERVER
- OKTA
- VPN
- VMWARE
- IT INFRASTRUCTURE MANAGEMENT
- HARDWARE TROUBLESHOOTING
- NETWORK CONFIGURATION
- SYSTEM ADMINISTRATION
- SOFTWARE INSTALLATION
- PROFESSIONAL SERVICE DESK
- Password resetting
- MacOS proficiency
- ITIL certification
- Mobile device support
- Hardware installation
- Service level agreement adherence
LANGUAGES
Haitian Creole
French
English
Spanish
Hobby
- Cooking
- Cycling
- Reading
- Making Friends
Cronología
IT Service Desk Analyst
Truelogic Software/Computer Aid Inc.
2025.09 - Current
Heldesk Senior Associate
NTT Data
2023.01 - 2024.08
Workplace Engineering Track Associate
Hexaware Technologies
2022.09 - 2026.04
Interpreter/Translator
BESA Consulting/ UNHCR
2021.09 - 2022.12
English and French Coach
POLIGLOTA
2021.04 - 2026.04
Elementary Teacher
Colegio Irlandes/Dunor School
2019.08 - 2021.09
French and ESL Teacher
Colegio Mexico
2018.01 - 2019.08
Bachelor of Science - Information and Communication Technology
Universidad Tecnológica de Tulancino
2015.09 - 2019.06
Science of engineering - Mechanical
State University of Haiti (Campus Henri Christophe de Limonade)
2011.09 - 2015.07