Windows OS
Raymundo Mendez
IT Infrastructure Senior Operations
Cuautitlan
Summary
Organized and dependable with experience in managing priorities, Azure infrastructure, and enhancing system security. Strong communicator and decision-maker, achieving cost savings and operational improvements. Eager to take on challenges in a full-time role that leverages my interpersonal, time management, and problem-solving skills
Overview
19
19
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Senior Engineer, IT Infrastructure Operations
Verifone Inc.
09.2014 - Current
- Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure environment.
- Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
- Azure 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Delivered highly-scalable distributed systems architecture by utilizing cloud-based services as Azure infrastructure components effectively.
- Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
- Assessed existing systems for compatibility with Microsoft Azure services before initiating migration projects.
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
- Identified opportunities for cost optimization in cloud architecture, leading to significant savings on monthly Azure expenditures.
- Implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
- Collaborated with cross-functional teams to ensure seamless integration of Active Directory with other systems.
- Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.
- Maintained up-to-date knowledge of industry trends and threat landscape through ongoing research and professional development activities.
- Conducted regular audits of IT infrastructure to ensure adherence to established cybersecurity policies and best practices.
- Evaluated emerging security technologies, recommending appropriate tools to enhance organizational defense capabilities.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
IT Infrastructure Specialist
Verifone Inc.
05.2006 - 09.2014
- Implemented successful IT infrastructure projects for new office locations, ensuring seamless integration of all local systems and tools necessary for efficient operations.
- Supported IT operations for corporate headquarters and nationwide locations.
- Analyzed and maintained system and application performance.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Education
Certificate of Technical Studies - IT Technologies
Insituto Conversa
Mexico 05.2001 -
Skills
VMware
Azure Cost Optimization
Microsoft Active Directory
Multitasking Abilities
Decision-making
Excellent communication
Azure infrastructure management
Azure virtual machines
Azure backup
Azure load balancer
Azure resource manager
Azure Kubernetes service
Penetration testing
Linux environments
DHCP/DNS Setup
Software
Linux OS
VMware
Veeam Backup
Nakivo Backup
Zabbix
Certification
Microsoft Azure Fundamentals Training
Timeline
Senior Engineer, IT Infrastructure Operations
Verifone Inc.
09.2014 - Current
IT Infrastructure Specialist
Verifone Inc.
05.2006 - 09.2014
Certificate of Technical Studies - IT Technologies
Insituto Conversa
05.2001 -
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)