Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Languages
AssistantManager
Raymundo Mendez

Raymundo Mendez

IT Infrastructure Senior Operations
Cuautitlan

Summary

Organized and dependable with experience in managing priorities, Azure infrastructure, and enhancing system security. Strong communicator and decision-maker, achieving cost savings and operational improvements. Eager to take on challenges in a full-time role that leverages my interpersonal, time management, and problem-solving skills

Overview

19
19
years of professional experience
6
6
Certificates
2
2
Languages

Work History

Senior Engineer, IT Infrastructure Operations 

Verifone Inc.
09.2014 - Current
  • Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure environment.
  • Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
  • Azure 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Worked with developers to integrate resources within projects using Azure and Azure DevOps.
  • Delivered highly-scalable distributed systems architecture by utilizing cloud-based services as Azure infrastructure components effectively.
  • Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
  • Assessed existing systems for compatibility with Microsoft Azure services before initiating migration projects.
  • Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
  • Identified opportunities for cost optimization in cloud architecture, leading to significant savings on monthly Azure expenditures.
  • Implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
  • Collaborated with cross-functional teams to ensure seamless integration of Active Directory with other systems.
  • Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.
  • Maintained up-to-date knowledge of industry trends and threat landscape through ongoing research and professional development activities.
  • Conducted regular audits of IT infrastructure to ensure adherence to established cybersecurity policies and best practices.
  • Evaluated emerging security technologies, recommending appropriate tools to enhance organizational defense capabilities.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

IT Infrastructure Specialist

Verifone Inc.
05.2006 - 09.2014
  • Implemented successful IT infrastructure projects for new office locations, ensuring seamless integration of all local systems and tools necessary for efficient operations.
  • Supported IT operations for corporate headquarters and nationwide locations.
  • Analyzed and maintained system and application performance.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

Education

Certificate of Technical Studies - IT Technologies

Insituto Conversa
Mexico
05.2001 -

Skills

VMware

Software

Windows OS

Linux OS

VMware

Veeam Backup

Nakivo Backup

Zabbix

Certification

Microsoft Azure Fundamentals Training

Timeline

Senior Engineer, IT Infrastructure Operations 

Verifone Inc.
09.2014 - Current

IT Infrastructure Specialist

Verifone Inc.
05.2006 - 09.2014

Certificate of Technical Studies - IT Technologies

Insituto Conversa
05.2001 -

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

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Raymundo MendezIT Infrastructure Senior Operations