Raymundo Perez Michaca
Morelia, Michoacán,MIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Language Translator
Secretaria Del Migrante Del Estado De Michoacan
07.2018 - Current
- Translated documents from English to Spanish.
- Translated documents from Spanish to English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Used translation software to verify complex terms and expedite communication process.
- Reviewed, edited and proofread translated documents for accuracy.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Proofread, edited and improved documents of different sizes.
- Maximized quality control of translated documents.
Customer Service Executive
Hotelera Posadas
08.2012 - 06.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Skilled Cellar Worker
Stonestreet Winery
05.2005 - 12.2011
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Kept operations in compliance with company, safety and legal requirements.
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Took samples every to compare quality with specifications.
- Connected pipes between vats and processing equipment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cellar Worker
Chalk Hill Winery
04.2001 - 04.2005
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Kept operations in compliance with company, safety and legal requirements.
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Took samples every to compare quality with specifications.
- Connected pipes between vats and processing equipment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Education
GED -
Santa Rosa Junior College
Santa Rosa, California, USA04.2013
Skills
- Quality Assurance
- Problem Solving
- Critical Thinking
- Translation Accuracy
- Cross-cultural Communication
- Attention to Detail
- Document Translation
- Client Services
- Cultural Understanding
- Relationship Building
- Business Process Understanding
- Confidential Information Protection
- Microsoft Office
- Personnel Supervision
- Personnel Training
- Staff Education
Timeline
Language Translator
Secretaria Del Migrante Del Estado De Michoacan
07.2018 - Current
Customer Service Executive
Hotelera Posadas
08.2012 - 06.2018
Skilled Cellar Worker
Stonestreet Winery
05.2005 - 12.2011
Cellar Worker
Chalk Hill Winery
04.2001 - 04.2005
GED -
Santa Rosa Junior College
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