Appfolio
RAYMUNDO TEOYOTL GRAJEDA
Freelance Medical Interpreter
Numaran
Summary
Dynamic and adaptable professional with a strong foundation in technical troubleshooting and repair, complemented by extensive experience in delivering exceptional customer service. Proven ability to excel in fast-paced environments while consistently achieving company goals in customer satisfaction. A detail-oriented approach ensures high effectiveness across all assigned tasks and responsibilities, fostering a collaborative team atmosphere. Committed to leveraging a diverse skill set to contribute positively to organizational success and enhance overall operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Freelance Medical Intereperter
Voyce, Globo
04.2018 - Current
- Interpreted between English and Spanish for medical staff to facilitate communication with patients in a timely manner.
- Adhered to professional standards of conduct when interacting with both colleagues and clients.
- Demonstrated strong cultural competency when dealing with diverse patient populations.
- Provided accurate translations of spoken conversations, written documents, and other materials related to medical care.
Admin Coordinator
Inside-Out
05.2025 - 12.2025
- Prioritize long-term clients when managing and rescheduling appointments, ensuring high retention and customer satisfaction.
- Coordinate schedule changes efficiently when multiple client requests occur simultaneously, balancing urgency and client value.
- Maintain clear and consistent communication with clients and cleaning staff via phone, text, and email to ensure smooth operations.
- Proactively address last-minute staffing gaps by coordinating with team members to cover appointments when technicians call out.
- Learn and apply company policies and procedures related to scheduling, client communication, and service standards.
- Collaborate with sales associates to ensure timely and consistent follow-up on leads, identifying and resolving any communication gaps.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Completed bi-weekly payroll report employees.
Maintenance Coordinator
Anequim
08.2022 - 03.2025
- As a Property Maintenance Coordinator, I bring a solid understanding of general maintenance and troubleshooting across key areas, including HVAC, plumbing, electrical, and general contracting knowledge.
- Handling incoming work orders from start to finish, including responding to new service request
- Responded quickly to customer inquiries regarding any issues related to facility maintenance.
- Coordinating service with residents and troubleshooting maintenance issues
- Coordinating service with vendors, such as plumbers and electricians
- Coordinated with vendors to procure materials needed for repairs and upgrades in a timely manner.
- Handling tenant inquiries, resolving complaints, and ensuring timely communication
- Providing administrative support to technicians
- My experience allows me to effectively assess, prioritize, and address a variety of maintenance issues to ensure the smooth operation of properties and tenant satisfaction.
Accounts payable processor/Accounting assistant
Cams Property Management
09.2018 - 05.2022
- Appfolio, Vantaca/ Software needed to perform tasks
- Process and input invoices
- Assist with customer and vendor inquiries
- Cartus reports
- Utility billbacks
- Tenant charges/credits
- Owner statements
- Provide administrative support to others in accounting department
Technical support/Customer Service
Teletech
01.2014 - 02.2018
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solved technical issues with a variety of tools
- Resolved technical issues
- Maintained high departmental standards for quality and productivity metrics
Education
High School - undefined
Brewer High School
Universidad del Valle de Atemajac (UNIVA)
Skills
Customer service expert
Fast learner
Skilled at Multitasking
Continuing education in business management
Critical and analytical thinker
Friendly, positive attitude
Computer skills
Flexible and adaptable
Calm under pressure
Data entry
Problem-solving
Software
Jobber
Property ware
Pipehire
Cams
Zoho Crm
Certification
Spanish Medical Interpreter
Timeline
Admin Coordinator
Inside-Out
05.2025 - 12.2025
Maintenance Coordinator
Anequim
08.2022 - 03.2025
Accounts payable processor/Accounting assistant
Cams Property Management
09.2018 - 05.2022
Freelance Medical Intereperter
Voyce, Globo
04.2018 - Current
Technical support/Customer Service
Teletech
01.2014 - 02.2018
High School - undefined
Brewer High School
Universidad del Valle de Atemajac (UNIVA)