R. Christopher Key
El Paso, Texas
Summary
Accurate Roofing Project Manager who has a 22 year track record of creating estimates that continually generate profit. Adept at assessing property needs, conversing with clients, and establishing strong relationships with suppliers and clients.
Specializes in commercial service work. Effective advisor communicates well with people of all ages and backgrounds.
Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
26
26
years of professional experience
Work History
Service Expert Consultant
Service Alignment
04.2023 - 01.2024
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Onboarded and managed new client accounts to boost retention rates.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Renegotiated outsourcing contracts to save considerable costs.
Service Manager
Frontier Roofing
08.2022 - 07.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Serivice Departmanet Consultant
Castro Roofing
03.2022 - 08.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Regional Service Operations Manager
Holland Roofing Group
03.2018 - 03.2022
- Managed the day to day operations for multiple branches, Atlanta, Dc, Florida and Memphis.
- Managed on average 10-15 Service crews
- Responsible for training, implementation of processes and team guidance for all aspects of the business answering to the VP.
- Remotely performed duties along with branch visits.
- Grew revenue to 100K monthly per branch working with sales and felid staff.
- Implemented and trained staff for FCS software.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
SERVICE MANAGER FOR CAROLINAS
ROOF DEPOT
01.2017 - 01.2018
- Developing and maintaining local and Regional accounts
- Expanding through the Carolinas, Florida, Georgia, and Tennessee
- Trained several sales representatives and service technicians
- Generated $450k in invoiced work over 13 months
- YTD managing, developing and directing, resulting in $129k in personal Regional invoiced accounts
- Developed and standardized consistent pricing for all three territories
- Hired and managed field technicians and door to door sales representatives and tracked through FCS
- Reviewed and edited roof assessments and quotes prior to customer delivery to maximize sales, revenue, and strengthen customer relations.
SERVICE MANAGER FOR THE CAROLINAS
NATIONS ROOFING
01.2015 - 01.2017
- Generated over $300k in sales per quarter partnering with Regional Sales Team
- Developed and managed 30+ local and regional accounts alongside other Regional sales and service managers
- Oversaw daily operations for field technicians
- Trained field technicians inspections, roof assessments, and upselling through FCS
- Maximized utilization of FCS throughout Service Department
- Controlled FCS dispatch board and all other components of FCS to manage inspections, quotes, invoicing, and roof assessments
- Developed and implemented Service handbook and company guidelines for SOP.
SERVICE MANAGER FOR THE CAROLINAS
SARATOGA ROOFING, INC
01.2013 - 01.2015
- Managed repair projects and crews
- Responsible for quoting jobs, ordering materials, and meeting with clients to complete projects
- Scheduled jobs, worked directly under Chad Westbrook for two years using FCS, see attached reference letter
- Managed service work projects totaling $565K with 49% profit consisting of three (3) service vehicles.
Project Manager
Alternative Roofing Solutions, Inc.
01.2010 - 01.2012
- Responsible for managing pre-construction meetings, project development, ordering, verifying material, equipment, and tools prior to project start
- Managed daily operations and coordinated field crews to include but not limited to; verifying estimates, reviewing drawings and specifications, and staff projects accordingly to meet manpower needs for production
- Produced project schedules and making sure being maintained
- Informed owner of all issues and potential issues for quick resolution
- Generated change orders and guaranteeing execution for payment
- Attend progress meetings.
Owner
Olympic Construction
01.2007 - 01.2010
- Owned and operated a small commercial roofing company
- Responsible for estimating, pre-construction meetings, project start-up, ordering of materials and supplies, supervising field staff, complete financial management of budget, payroll, insurance, billings and licenses, maintaining project schedules, punch list, and project closeout.
Feld Technician
Stafford Consulting Engineers
01.2006 - 01.2007
- Scheduled and attended pre-construction meetings and periodic progress meetings
- Ensured quality control and projects adhered to plans and specifications
- Ensured submittals were per plans and specifications as set forth by Stafford
- Partnered with associates on spearheading standard test methods for field evaluation to determine failing points of water penetration of installed exterior windows, curtain walls, and doors by Uniform or Cyclic Static Air Pressure Difference.
Field Superintendent
SDK construction Co
01.1998 - 01.2006
- Coordinating and executing schedules for field projects with field staff
- Supervise field staff to make sure roofs were being installed according to plans and specifications
- Maintained safety and toolbox talks
- Generated potential change orders
- Informed owner of all potential field issues.
Education
Mooresville Senior High
2001
Skills
- Build and grow Service Departments
- FCS and CenterPoint Connect Trainer
- Project Manager / Field Superintendent
- Speaks proficient Spanish
- Experienced in systems such as MBCI, DMI, MRS, CMP, Sarnafil, Soprema, 2001 Valve System, Genflex, Carlisle, Fabral and in house sheet metal fabrication
- Expertise in roof surveys with backup detailed drawings and detailed roof plans
- Effectively communicates progress/problems to all project team members to include architects, engineers, and owners
- Managed multiple military projects: Ft Stewart, Fort Bragg, Camp Lejune, Ft Jackson, Paris Island, Marine Corps Air Station, Beaufort, SC
- Proficient in FCS (Facilities Control System) software Managing Quick Bids, Inspection Reports, Dispatch Approvals, etc
- Expert in utilizing resourceful outside the box methods for efficient mission completion
- Employee Management
- Performance Tracking
- Quality Assurance
- Management Coaching
- Timeline Development
- Best Practices Implementation
- Failure Analysis
- Change Management
- Resource Evaluation
- Project Leadership
- Processes and Procedures
References
available upon request
Rodeo, horseback riding, camping, etc
Working with horses demands my full undivided attention as they are an unpredictable animal unlike anything with an engine. This allows for me to escape the constant thoughts of work related concerns and ideas and brings some peace and relaxation.
Timeline
Service Expert Consultant
Service Alignment
04.2023 - 01.2024
Service Manager
Frontier Roofing
08.2022 - 07.2023
Serivice Departmanet Consultant
Castro Roofing
03.2022 - 08.2022
Regional Service Operations Manager
Holland Roofing Group
03.2018 - 03.2022
SERVICE MANAGER FOR CAROLINAS
ROOF DEPOT
01.2017 - 01.2018
SERVICE MANAGER FOR THE CAROLINAS
NATIONS ROOFING
01.2015 - 01.2017
SERVICE MANAGER FOR THE CAROLINAS
SARATOGA ROOFING, INC
01.2013 - 01.2015
Project Manager
Alternative Roofing Solutions, Inc.
01.2010 - 01.2012
Owner
Olympic Construction
01.2007 - 01.2010
Feld Technician
Stafford Consulting Engineers
01.2006 - 01.2007
Field Superintendent
SDK construction Co
01.1998 - 01.2006
Mooresville Senior High
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