Rebeca Bocanegra
Summary
Accomplished Spanish Medical Interpreter with a proven track record at AMN Healthcare, enhancing patient care through accurate translations and critical thinking. Recognized for empathy and sensitivity, significantly improved client satisfaction and communication efficiency. Expert in healthcare systems and bilingual customer service, adept at decision-making and conflict resolution.
Overview
13
13
years of professional experience
Work History
Spanish Medical Interpreter
AMN Healthcare
05.2019 - 08.2023
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
Spanish Interpreter
LanguageLine
01.2017 - 04.2019
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Bilingual Customer Service Representative
Teleperformance Fedex
01.2014 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
English as a Second Language Teacher
Institute Of Education Andres Osuna
01.2012 - 02.2014
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
Bilingual Customer Service Representative
Stream Energy
06.2010 - 01.2012
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Education
High School Diploma -
Bachillerato 3
Chihuahua City, Mexico01.2011
High School Diploma -
Bishop Mcnally High School
Calgary, Alberta, Canada08.2010
Skills
- Fluent Spanish
- Empathy and Sensitivity
- Healthcare Systems Understanding
- Fluent English
- Memory retention
- Video remote services
- Concept interpretation
- Accurate Translation
- Critical Thinking
- Decision-Making
- Client Service
- Word Conflict Resolution
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Spanish Medical Interpreter
AMN Healthcare
05.2019 - 08.2023
Spanish Interpreter
LanguageLine
01.2017 - 04.2019
Bilingual Customer Service Representative
Teleperformance Fedex
01.2014 - 01.2017
English as a Second Language Teacher
Institute Of Education Andres Osuna
01.2012 - 02.2014
Bilingual Customer Service Representative
Stream Energy
06.2010 - 01.2012
High School Diploma -
Bachillerato 3
High School Diploma -
Bishop Mcnally High School
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