Rebeca Buenfil Corona
Guest Service
Cancún
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments . Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Sales Associate
Harding Group Inc
08.2024 - 02.2025
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Built relationships with customers to encourage repeat business.
Sales Associate
Starboard Cruise Services Inc
08.2022 - 12.2023
- Contributed to sales targets consistently by implementing visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Public Relations
Palace Resorts
11.2021 - 03.2022
- Attention and resolution of guest complaints
- Handled external communications with booking tours by coordinating transportations arrangements and activities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed tour group logistics effectively, ensuring timely departures and arrivals at all destinations.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Guest Service
Hotel Xcaret Arte
04.2021 - 10.2021
- Supervision of customer service at the reception and departure of guests.
- Responsible for attending to all requests of guests during their stay such as booking tours and provide them relevant local information and resolution of guest complaints
- Collaborated with team members tour group logistics, ensuring timely departures and arrivals at all destinations.
- Informed tour members of safety risks associated with attractions, confirming customer security. to ensure seamless guest service and efficient operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Concierge
Crown Paradise
12.2020 - 04.2021
- Worked to ensure a positive and hassle-free customer experience
- Attention and follow-up of the queries and claims of the guests
- Identified and maximized sales opportunities, by inviting them to a presentation meeting to become members
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with special needs or requests such as booking tours and provide them relevant local information.
Au Pair
Cultural Care
07.2018 - 03.2020
- This cultural exchange allowed me to work as a babysitter for two American families, where I created a new capacity for immersion and multicultural adaptation by living with them and being part of their family
- This experience made me leave my comfort zone so I matured and lived situations that carry a great responsibility; I acquired linguistic and social skills, gained confidence and courage when making decisions and improved valuable skills such as discipline, patience and perseverance
Concierge
Palace Resorts
07.2017 - 04.2018
- Identification of the guest's needs, providing solutions that guarantee their satisfaction
- Follow-up of reservations at tours in destination,spa, restaurants and more.
Education
Hospitality & Butler
British Butler Institute
06.2021 - 06.2021
Marketing
UNID
Cancún, Quintana Roo, Mexico09-2020
Marketing & Branding yourself
RUTGERS
New York 03.2019 - 03.2019
Skills
- Strategic Decision Making
- Creativity
- Quick Learner
- Customer service
- Microsoft Excel
- Adaptability
- Microsoft Office Proficiency
- Customer Engagement
- Strong Interpersonal Skills
- Teamwork and collaboration
- Proactivity
Timeline
Sales Associate
Harding Group Inc
08.2024 - 02.2025
Sales Associate
Starboard Cruise Services Inc
08.2022 - 12.2023
Public Relations
Palace Resorts
11.2021 - 03.2022
Hospitality & Butler
British Butler Institute
06.2021 - 06.2021
Guest Service
Hotel Xcaret Arte
04.2021 - 10.2021
Concierge
Crown Paradise
12.2020 - 04.2021
Marketing & Branding yourself
RUTGERS
03.2019 - 03.2019
Au Pair
Cultural Care
07.2018 - 03.2020
Concierge
Palace Resorts
07.2017 - 04.2018
Marketing
UNID
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