Regina Cruz

Resourceful startup founder with expertise in customer relations and event management. Known for adaptability and innovative thinking, driving successful business operations and enhancing client engagement through strategic planning. Dynamic event management professional with a proven track record in customer service and bilingual communication. Developed innovative solutions and coordinated successful events, ensuring high client satisfaction and repeat business. Detail-oriented Event & Hospitality Assistant with experience in managing logistics and enhancing customer experiences. Adept at problem-solving and team collaboration, consistently delivering exceptional service and contributing to the development of innovative event solutions. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.

• Spanish, native
• English, advanced - fluent

• Age: 28
• Nationality: Mexican

• Founder and manager of Sittermoving, a children’s events and family activity service in Mérida, handling operations, marketing, staffing, and client relations.
• Organized and executed multiple events during COVID-19, demonstrating initiative, adaptability, and leadership under challenging circumstances.
• Managed client relations for tourism and events in Mérida and Ibiza, handling bookings, upselling services, and ensuring premium customer experiences.
• Achieved high client satisfaction and repeat business, demonstrating sales, negotiation, and bilingual (EN/ES) customer service skills.
• Developed and launched the Sittermoving website independently, showcasing digital marketing, project management, and technical skills.
• Participated in Full Stack Web Development Bootcamp (BrainStation, Vancouver) to expand digital and technical skills.
• Developing the concept into an international app to streamline bookings, event management, and expand globally.

• Successfully launched and scaled Sittermoving, gaining satisfied clients and repeat bookings.
• Developed and launched Sittermoving website independently, showcasing digital marketing and project management skills.
• Achieved high client satisfaction and repeat business, demonstrating measurable results in sales and service.
• Completed Full Stack Web Development Bootcamp, with final projects demonstrating front-end and back-end development.