Hi, I’m
Regina Pasohondo
Administrative Assistant / Costumer Care Specialist
Mexico City,CMX
Summary
Dynamic Non-Profit Director with a proven track record at Chacahua Surf Club, enhancing community outcomes through innovative program development and volunteer engagement strategies. Skilled in customer relations and problem resolution, I fostered collaboration among diverse teams, driving impactful outreach initiatives and continuous improvement in service delivery.
Non-profit leader with broad expertise in organizational development, strategic planning, and community outreach. Known for strong collaboration skills, adaptability, and results-driven approach. Proficient in fundraising, program management, and stakeholder engagement. Reliable team player with focus on achieving impactful outcomes.
Overview
9
years of professional experience
3
Languages
Work History
Chacahua Surf Club
Non-Profit Director
01.2024 - 07.2025
Job overview
- Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Strengthened community relations by organizing and leading impactful outreach programs.
- Conducted impact assessments for all programs, utilizing feedback to drive continuous improvement.
- Expanded service offerings to meet community needs, conducting thorough needs assessments and program development.
D2L
Costumer Care Specialist
10.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Teruya & Sterling
Administrative Assistant
01.2021 - 09.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
ZAPOTECAS SURF LODGE
Manager
02.2019 - 10.2019
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
NICA FUND
Non-Profit Intern
03.2018 - 11.2018
Job overview
- Managed volunteer recruitment and training processes, ensuring a consistent pool of dedicated volunteers for organizational needs.
- Coordinated logistics for meetings and special events, ensuring smooth execution of various essential functions within the organization.
- Aided in budget management tasks by monitoring expenses closely and providing regular financial reports to supervisors.
- Organized resource materials for program participants, enhancing their learning experience during workshops or trainings.
Logitech
Costume Care Specialist
09.2017 - 03.2018
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Coordinated with various departments to resolve technical and operational issues.
Ministry of Foreign Affairs
Internship Student
01.2017 - 09.2017
Job overview
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
Universidad Mexicana
Relaciones Internacionales Y Comercio Exterior from Political Science And Government
01-2018
Skills
Volunteer engagement strategies
hobbies
Spend time in nature, yoga, surf, reading, learning.
Timeline
Non-Profit Director
Chacahua Surf Club
01.2024 - 07.2025
Costumer Care Specialist
D2L
10.2022 - 10.2023
Administrative Assistant
Teruya & Sterling
01.2021 - 09.2021
Manager
ZAPOTECAS SURF LODGE
02.2019 - 10.2019
Non-Profit Intern
NICA FUND
03.2018 - 11.2018
Costume Care Specialist
Logitech
09.2017 - 03.2018
Internship Student
Ministry of Foreign Affairs
01.2017 - 09.2017
Universidad Mexicana
Relaciones Internacionales Y Comercio Exterior from Political Science And Government