Hi, I’m
Regina Pasohondo
Administrative Assistant / Costumer Care Specialist
Mexico City,CMX
Summary
Dynamic Non-Profit Director with a proven track record at Chacahua Surf Club, enhancing community outcomes through innovative program development and volunteer engagement strategies. Skilled in customer relations and problem resolution, I fostered collaboration among diverse teams, driving impactful outreach initiatives and continuous improvement in service delivery.
Non-profit leader with broad expertise in organizational development, strategic planning, and community outreach. Known for strong collaboration skills, adaptability, and results-driven approach. Proficient in fundraising, program management, and stakeholder engagement. Reliable team player with focus on achieving impactful outcomes.
Overview
9
years of professional experience
3
Languages
Work History
Chacahua Surf Club
Non-Profit Director
01.2024 - 07.2025
Job overview
- Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Strengthened community relations by organizing and leading impactful outreach programs.
- Conducted impact assessments for all programs, utilizing feedback to drive continuous improvement.
- Expanded service offerings to meet community needs, conducting thorough needs assessments and program development.
D2L
Costumer Care Specialist
10.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Responded to customer inquiries via phone, email and web-based platforms.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Teruya & Sterling
Administrative Assistant
01.2021 - 09.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
ZAPOTECAS SURF LODGE
Manager
02.2019 - 10.2019
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
NICA FUND
Non-Profit Intern
03.2018 - 11.2018
Job overview
- Managed volunteer recruitment and training processes, ensuring a consistent pool of dedicated volunteers for organizational needs.
- Coordinated logistics for meetings and special events, ensuring smooth execution of various essential functions within the organization.
- Aided in budget management tasks by monitoring expenses closely and providing regular financial reports to supervisors.
- Organized resource materials for program participants, enhancing their learning experience during workshops or trainings.
Logitech
Costume Care Specialist
09.2017 - 03.2018
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Coordinated with various departments to resolve technical and operational issues.
Ministry of Foreign Affairs
Internship Student
01.2017 - 09.2017
Job overview
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
Universidad Mexicana
Relaciones Internacionales Y Comercio Exterior from Political Science And Government
01-2018
Skills
Volunteer engagement strategies
Computer skills
Customer service
Positive attitude
Problem-solving abilities
Multitasking Abilities
Excellent communication
Customer relations
Self motivation
Problem resolution
Time management abilities
Adaptability and flexibility
Verbal and written communication
Organizational skills
hobbies
Spend time in nature, yoga, surf, reading, learning.
Timeline
Non-Profit Director
Chacahua Surf Club
01.2024 - 07.2025
Costumer Care Specialist
D2L
10.2022 - 10.2023
Administrative Assistant
Teruya & Sterling
01.2021 - 09.2021
Manager
ZAPOTECAS SURF LODGE
02.2019 - 10.2019
Non-Profit Intern
NICA FUND
03.2018 - 11.2018
Costume Care Specialist
Logitech
09.2017 - 03.2018
Internship Student
Ministry of Foreign Affairs
01.2017 - 09.2017
Universidad Mexicana
Relaciones Internacionales Y Comercio Exterior from Political Science And Government