Regina Philippe

• Lead a team of 7 Customer Success Managers managing over $12M+ in annual recurring revenue across global enterprise accounts.
  
  Achieved 95% customer retention rate by proactively managing renewals and addressing risk signals early.
  
  Retained key high-revenue accounts under legacy pricing structures, preserving more than $3M in annual contract value, through strong negotiation and relationship management.
  
  Scaled custom onboarding strategies across complex markets (e.g., China, UAE, UK), contributing to a 30% YoY increase in professionals onboarded within strategic accounts.
  
  Recognized as a President’s Club Winner (2024) for being a top-performing Customer Success Manager globally.
  
  Serve as the primary escalation point for complex issues, resolving 95% of escalated cases within SLA, while collaborating cross-functionally with product, legal, and compliance teams.
  
  Drove platform adoption through strategic engagement efforts, leading to a 20% increase in NPS scores and reduced churn.

• Managed customer experience projects focused on feedback implementation, process optimization, and service design.
• Collaborated with RevOps and Product teams to improve CX metrics and touchpoints across the post-sale journey.

• Mentored and led a team of Account Managers while maintaining a book of high-value clients.
• Drove cross-sell opportunities and executed account growth strategies through strategic planning and tailored engagement.

• Managed ongoing client relationships, supporting their global hiring goals while ensuring platform adoption and satisfaction.
• Conducted platform demos and supported compliance-related queries for professionals hired through G-P.

• Supported Account Managers with client onboarding, payroll coordination, and contract processing in compliance with local regulations.
• Developed expertise in EOR compliance and employment best practices across global markets.

• Built and maintained business client relationships, executed tailored mobility solutions, and ensured customer satisfaction through proactive support.

Managed a portfolio of 20+ B2B clients across integrated marketing campaigns including BTL, digital, merchandising, and large-scale events for top-tier brands such as Microsoft, Spotify, L’Oréal, Kimberly Clark, and Movistar.

Generated and maintained over $850,000 MXN in monthly recurring revenue, contributing to a 15% YoY growth in agency billings.

Led end-to-end execution of campaigns, from proposal development to delivery, ensuring 100% on-time execution and exceeding client expectations.

Achieved a 95% client renewal rate through excellent service delivery, campaign ROI tracking, and consistent stakeholder engagement.

Collaborated with creative, logistics, and production teams to deliver highly customized solutions aligned with brand goals and market trends.

• Managed client accounts in the high-end retail design space, promoted new collections, and maintained ongoing commercial relationships.