REGINA TREVINO
Eagle Pass
Summary
Hardworking Banking Professional experienced in enhancing business performance through effective communication and organizational skills. Delivered increased service value by leveraging strong interpersonal abilities and a detail-oriented approach to customer interactions. Focused on contributing to team success while adapting quickly to new challenges and environments.
Overview
2
2
Languages
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Bank Teller
IBC
Eagle pass
06.2025 - Current
- Processed transactions:Managed high-volume customer deposits, withdrawals, transfers, and loan payments daily.
- Resolved account issues: Answered inquiries regarding account balances, transaction histories, and bank fees.
- Assessed customer requirements to identify suitable financial products.
- Screened customer profiles during transactions to discover opportunities for bank products.
- Verified documentation:Inspected checks, savings bonds, and legal documents for authenticity and proper endorsements.
- Enforced regulatory compliance: Followed Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) laws.
- Supported sales pipeline: Conducted account openings and resolved client issues, effectively managing walk-in traffic to optimize service delivery.
- Supported regional branches: Traveled to and assisted neighboring branches on short notice to cover staffing shortages and maintain seamless operations
Education
High School Diploma -
Tom C. Clark
San Antonio, Texas 08.2020 - 06.2024
Skills
- Regulatory compliance
- Customer Service
- Multitasking
- Organized and Efficient
- Adaptability and Dependability
- Teamwork and Collaboration
- Relationship Building
- Positive mindset
- Foreign language proficiency
Volunteer Work
Spanish, Fluent, First Language
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Bank Teller
IBC
06.2025 - Current
High School Diploma -
Tom C. Clark
08.2020 - 06.2024