Summary
Overview
Work History
Education
Languages
Timeline
Generic

Reina Isabel Perez

Del Rio

Summary

Developed leadership and sales operations skills in collaborative environment, looking to transition into new field. Skilled in managing teams and streamlining sales processes, with focus on achieving operational excellence. Adaptable and ready to leverage these transferrable skills in new professional challenge.

Experienced with developing and leading sales strategies to boost team performance. Utilizes effective communication and leadership skills to foster collaborative team environment. Track record of successfully managing sales operations and driving consistent results.

Professional with strong background in sales operations, ready to drive team performance and operational efficiency. Known for fostering collaboration, adapting to shifting priorities, and delivering measurable results. Skilled in process optimization, data analysis, and strategic planning, with focus on motivating teams and achieving business goals. Reliable and flexible leader, adept at navigating dynamic work environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Team Leader, Sales Operations

AT&T
06.2021 - 12.2024
  • Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
  • Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
  • Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
  • Mentored junior team members, fostering a positive work environment that encouraged professional growth.
  • Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.

Insurance Agent

Amax Auto Insurance
11.2020 - 05.2021
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Team Leader

Julios Burritos
06.2012 - 09.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

High School Diploma -

Lakeview High School
San Angelo, Tx
05.2012

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Team Leader, Sales Operations

AT&T
06.2021 - 12.2024

Insurance Agent

Amax Auto Insurance
11.2020 - 05.2021

Team Leader

Julios Burritos
06.2012 - 09.2019

High School Diploma -

Lakeview High School
Reina Isabel Perez