Raúl Estrada
Queretaro
Summary
As a professional, my main objective is to apply the knowledge and skills acquired through my education and work experience to benefit and contribute to the organization's success. I strive to continuously learn new procedures and support the development of new employees, helping them grow in ways that benefit both themselves and the company. I am dedicated to personal growth and to motivating my team, fostering an environment where learning and teamwork drive better results for the organization.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
First Frontier Logistics
09.2023 - 06.2024
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Sourced and set up carriers for all modes and needs (FTL, LTL, Dry Vans, Flatbeds, Stepdecks, Tankers, Reefers, Sprinters, Box Trucks, etc.) as well as leading start up calls to ensure a smooth operation.
- Actively participated in pricing spot loads as well as RFP's.
- Coordinated loads from start to finish with both customers and carriers including customs clearance documentation.
- Managed approximately 100 - 150 incoming calls, emails and texts per day from customers.
Customer Service Supervisor
CR England
09.2019 - 07.2023
- .Team management (10 employees in MX and 5 in the US in different time frames).
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established and updated work schedules to account for changing staff levels and expected workloads
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved account issues to build rapport and relationships with clients.
- Created, prepared and delivered reports (KPI's) to various departments including board members.
Customer Service Manager (Account Manager)
CR England
12.2018 - 09.2019
- .Direct point of contact between customers and CR England for Northbound Freight.
- Freight tracking and recovery, approximately 100 active loads daily
- Scorecard Reviews, close to 10 weekly.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers and handled concerns quickly.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- High volume of incoming emails and calls, 200-250.
Customer Assistant (Scheduler)
CR England
06.2017 - 11.2018
- Scheduling Pickup and Delivery Appointments for different customers across the US, approximately 150 per day.
- Data Entry in IBM's AS400.
- Multitask scheduling including high volume email, phone calls and websites.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
Purchasing Analyst and Jr. Salesman
Icorp
01.2017 - 06.2017
- Direct procurement (Purchasing all products for resell).
- Reception and handling of products and invoices.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Elaboration of daily delivery routes (Product delivery and assurance of reception).
- Daily task monitoring and monthly activity reports.
- Monthly warehouse inventory.
- Daily feedback and status emission to sales department.
- Proposal translation (from Spanish to English), 2-3 per week.
- Participation in RFP's and government bids, usually 1 per week.
- Registration as provider for international clients and government entities, 3-4 per week.
Purchasing Assistant
Le Bélier
07.2015 - 03.2016
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers (20-30 per day).
- Performed negotiations for contract terms and conditions (credit terms and discounts).
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends (Benchmarking).
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors from several countries (USA, France, Hungary, Italy and Mexico).
- Maintained documentation for all purchases.
- Handled Invoice and payment procedures on a daily basis (10-15).
- Input data into system and recorded order updates.
Education
Bachelor's Degree - Business and International Commerce
Autonomous University of Queretaro - School of Accounting And Administration
Querétaro, Qro06.2017
Post Graduate - Administration and Financial Planning
Autonomous University of Querétaro
Querétaro, Qro11.2016
Skills
- Proactivity
- Teamwork
- Fast learner
- Ease of speech
- Team Building
- Schedule Management
- Customer Relations
- Training and mentoring
- Documentation and control
- Link (TMS)
- TransportPro
- Salesforce
- AS400
- SAP
- Adminpaq
- Contpaq
- Microsoft Office
- Several transportation portals such as One Network, Transplace, Blujay, Retail Link, Trucker Tools, DAT, C4, Highway, Loadlink
Languages
Native English (Completely Conversational) (100%)
Personalinformation - Dualcitizenship
American, Mexican (Free to travel)
Logistics and Ground Transportation Expert
Title: Operations Manager
Playing Guitar, Exercising, Reading, Church, Watching Sports and TV Series
I love my career but also enjoy my hobbies, faith, time with my family and free time!
Timeline
Operations Coordinator
First Frontier Logistics
09.2023 - 06.2024
Customer Service Supervisor
CR England
09.2019 - 07.2023
Customer Service Manager (Account Manager)
CR England
12.2018 - 09.2019
Customer Assistant (Scheduler)
CR England
06.2017 - 11.2018
Purchasing Analyst and Jr. Salesman
Icorp
01.2017 - 06.2017
Purchasing Assistant
Le Bélier
07.2015 - 03.2016
Bachelor's Degree - Business and International Commerce
Autonomous University of Queretaro - School of Accounting And Administration
Post Graduate - Administration and Financial Planning
Autonomous University of Querétaro
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