Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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René González Morales

René González Morales

San Juan Del Rio

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

20
20
years of professional experience

Work History

Technical Training Specialist

AT&T
Ciudad de México
09.2019 - 09.2023
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored over 500 new personnel hired to fulfill various roles.
  • Created and oversaw sales and customer experience training programs for operations.
  • Designed and delivered web-based, self-directed learning materials.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.


Sales Associate

AT&T
Ciudad de México
04.2018 - 09.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Collections Specialist

AT&T
Ciudad de México
01.2018 - 05.2018
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services, and collection strategies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Processed debtor payments and updated accounts to reflect new balance.

Customer Consultant

Telvista
Ciudad de México
05.2017 - 01.2018
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Monitored customer service performance to enforce quality and accuracy standards.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.

Senior Directional Driller

Schlumberger
Anaco
10.2012 - 06.2015
  • Followed established business practices, regulatory requirements and job safety protocols.
  • Completed field reports and boring logs, discussing issues with site supervisor.
  • Kept close eye on gauge readouts and listened to machinery to assess current conditions and adjust settings.
  • Verified depths alignment of boring positions prior to drilling.
  • Selected and attached drill bits and drill rods, adding more rods as hole depths increased.
  • Obtained and documented rock and soil samples from test borings to identify and address issues impeding business operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Determined accurate angles and depths before drilling or giving instructions.

Directional Driller

IPS Integradora De Profesionales Y Servicios
Villahermosa
10.2008 - 07.2012
  • Collaborated with various departments to manage workflows for all rig projects.
  • Managed all well bore paths and performed surveys to compute and monitor all rates of penetration.
  • Implemented all directional drilling plans and procedures according to company plans.
  • Executed survey information for processes and checked objectives compatibility with various results.
  • Prepared records for all equipment present on rig in coordination with client representatives.
  • Monitored drilling operations and machines.
  • Trained and supervised all site personnel.
  • Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
  • Determined accurate angles and depths before drilling or giving instructions.
  • Managed and completed well modification and stimulation programs, bolstering oil and gas recovery.
  • Monitored, executed, and documented drilling operations on conventional jack-up rigs and cyber-rigs
  • Provided expertise to support day drilling operations.
  • Led, coached and directed tool pushers and drillers in daily drilling program operations
  • Led, managed and supervised drilling contractors and service company personnel in daily drilling operations, well construction and well test operations.
  • Maintained compliance requirements, work instructions and program procedures to promote safety.

Translator and Interpreter

Pride International
Ciudad del Carmen
03.2004 - 08.2008
  • Replicated flow, style, and overall meaning of original texts.
  • Provided verbal summaries of non-English documents for immediate use.
  • Translated documents from Spanish to English and visceversa.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Supported operations by translating key departmental documents and internal communications.
  • Repeated and restructured complex translations to optimize understanding.
  • Provided verbal summaries of non-English documents to diverse audiences.
  • Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
  • Translated documents for research departments, supporting data collection and reporting.
  • Reviewed news and current events in international publications, translating relevant information for leaders.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Worked with other translators to facilitate real time conversations.
  • Applied cultural understanding to discern specific meanings beyond literal written words.

Education

CCH Colegio De Ciencias Y Humanidades
Ciudad De Mexico

Skills

  • Technical Capacity
  • Startups and Acquisitions
  • Software Applications
  • Improve Job Skills
  • Employee Performance Reviews
  • Team-Building Activities
  • Adult Learning Theories
  • Prepare Materials
  • Training Manuals and Materials
  • Coaching and Development
  • Simulation Coordination
  • Employee Surveying
  • Client Retention
  • Curriculum Design
  • Technical Direction
  • Group Sessions
  • Building Materials
  • Software Languages
  • Develop Training Programs
  • Online Training
  • Individualized Instruction
  • Instructional Techniques
  • Employee training
  • Training material development
  • Teambuilding
  • Multitasking Abilities
  • MS Office

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Training Specialist

AT&T
09.2019 - 09.2023

Sales Associate

AT&T
04.2018 - 09.2019

Collections Specialist

AT&T
01.2018 - 05.2018

Customer Consultant

Telvista
05.2017 - 01.2018

Senior Directional Driller

Schlumberger
10.2012 - 06.2015

Directional Driller

IPS Integradora De Profesionales Y Servicios
10.2008 - 07.2012

Translator and Interpreter

Pride International
03.2004 - 08.2008

CCH Colegio De Ciencias Y Humanidades

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René González Morales