René Kantún Cabrera
Merida , Yucatan
Summary
Personable and attentive individual with knack for clear communication and problem-solving. Familiar with call management systems and possesses strong organizational and multitasking skills. Dedicated to delivering exceptional customer service and ensuring client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Answering Service Operator
Call 2 Call
06.2024 - Current
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
Call Center Representative
CCSP Mexico
10.2022 - 10.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Agent
American Airlines
01.2021 - 10.2022
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated PA system to make announcements regarding flight activity.
Education
BBA - Business Administration
Universidad Interamericana Para El Desarrollo
08.2020
Skills
- Quality Control
- Training and Development
- Customer Communication
- Customer Service Optimization
- Problem-Solving Skills
- Data Gathering
- Call Center Operations
- Inbound Phone Call Management
- System Documentation
- Answering Questions
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Certification
International Customer Service Training Program Completed in Dallas-Fort worth for American Airlines Skyview Campus
Basic Concepts of Digital Marketing by Google Certificate
Timeline
Answering Service Operator
Call 2 Call
06.2024 - Current
Call Center Representative
CCSP Mexico
10.2022 - 10.2023
Customer Service Agent
American Airlines
01.2021 - 10.2022
International Customer Service Training Program Completed in Dallas-Fort worth for American Airlines Skyview Campus
Basic Concepts of Digital Marketing by Google Certificate
BBA - Business Administration
Universidad Interamericana Para El Desarrollo
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