Renan Gonzalez Buendia
Jay
Summary
Highly skilled Client Success Specialist with substantial experience in managing client relationships and ensuring customer satisfaction. Demonstrated proficiency in developing personalized strategies to increase product adoption, leading to improved customer retention rates. Known for strong communication skills, adept problem-solving abilities, and commitment to providing exceptional client service. Previous roles have resulted in improved client engagement and long-term relationship building.
Overview
7
7
years of professional experience
Work History
Client Success Advisor
ART Risk Financial and Insurance Solutions
Valencia
07.2021 - Current
- Licensed Life and Health Insurance Agent.
- Licensed Property and Casualty Agent.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Maintained accurate records of client information including contact details and policy changes.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Pursued continued professional development through insurance workshops, course and webinars.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Warehouse Associate
Amazon
Tulsa
08.2020 - Current
- Collaborated with team members to complete tasks efficiently and accurately.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Packed goods for shipment in accordance with customer instructions.
Assistant Manager and sushi chef
Fuji Japanese cuisine
Tulsa
09.2018 - 03.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enhanced sales by implementing merchandising and promotional improvements.
- Evaluated employee performance and developed improvement plans.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Bachelor of Arts - Spanish
Southwestern Oklahoma State University
Weatherford, OK05.2020
Skills
- Customer Service
- Microsoft Office expertise
- Interpreter
- Warehouse organization
- Planning
- Product and service knowledge
- Staff training and development
- Translation of documents
- Order fulfillment
- Creative thinking
- Client relationship management
- Insurance policy analysis
- Sales presentations
- Problem solving
- Team collaboration
- Effective communication
- Client advocacy
- Client service optimization
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Client Success Advisor
ART Risk Financial and Insurance Solutions
07.2021 - Current
Warehouse Associate
Amazon
08.2020 - Current
Assistant Manager and sushi chef
Fuji Japanese cuisine
09.2018 - 03.2021
Bachelor of Arts - Spanish
Southwestern Oklahoma State University
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