RENE GARCIA DIAZ
HOCKEY
Summary
Experienced in managing administrative tasks with focus on streamlining office operations and improving workflow. Excels in coordinating schedules, handling correspondence, and maintaining records with precision. Demonstrates reliability and strong commitment to supporting team objectives.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Back Office Administrator
APPIAN WAY
HOCKEY TEXAS, UNITED STATES OF AMERICA
05.2026 - 07.2026
- Managed correspondence with clients and vendors to strengthen professional relationships.
- Maintained organised and updated office documentation and filing system for easy access.
- Prepared detailed reports and presentations, providing valuable insights for management review.
- Delivered administrative support to office team of [Number] to ensure smooth operations.
Project Manager
DHL MEXICO
MEXICO CITY, MEXICO
07.2011 - 07.2018
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Coordinated with clients to establish project objectives and requirements, aligning deliverables with business goals.
- Facilitated team meetings and stakeholder updates, promoting open communication and effective problem-solving.
- Oversaw development of project documentation, ensuring clarity and accuracy throughout project lifecycles.
Information Security Analyst
BANAMEX
MEXICO CITY, MEXICO
06.2008 - 06.2011
- Controlled user access, minimising security risks and enabling tracking of activities.
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
- Advised senior management on emerging cybersecurity trends and potential implications.
Technical Support Engineer
IBM OF MEXICO
MEXICO CITY, MEXICO
09.2005 - 05.2008
- Configured and installed computer systems and networks, promoting seamless integration and minimal disruption.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
Technical Support Engineer
TELETECH
MEXICO CITY, MEXICO
10.2002 - 09.2005
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Guided clients through step-by-step technical support, enhancing user understanding and confidence.
- Assisted customers in setting up new systems and applications, ensuring seamless integration and functionality.
Education
Bachelor of Science - ENGINEERING
UNIVERSIDA TECNOLOGICA DE MEXICO
Mexico, MEX01-2005
Diploma of Higher Education - T65
KATY HIGH SCHOOL
KATY, TEXAS01-2001
Skills
- Customer relationship management
- Administrative coordination
- Documentation handling
- Process improvement
- Report generation
- Microsoft Excel
- Customer service
- Service orientation
- Positive attitude
Languages
English
Upper Intermediate
B2
Certification
- Project Management Studies
Interests
- Sports - I love swimming
Accomplishments
- Student of the month
- Employee of the month
Timeline
Back Office Administrator
APPIAN WAY
05.2026 - 07.2026
Project Manager
DHL MEXICO
07.2011 - 07.2018
Information Security Analyst
BANAMEX
06.2008 - 06.2011
Technical Support Engineer
IBM OF MEXICO
09.2005 - 05.2008
Technical Support Engineer
TELETECH
10.2002 - 09.2005
Bachelor of Science - ENGINEERING
UNIVERSIDA TECNOLOGICA DE MEXICO
Diploma of Higher Education - T65
KATY HIGH SCHOOL