Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jose Rene Ramo Laug

Jose Rene Ramo Laug

Business Management
Puebla

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Technical Support Representative

Teleperfomance
Puebla, México
10.2022 - 05.2023
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Assisted with updating technical support best practices for use by team.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Costumer Service

Teleperformance
Puebla
04.2022 - 09.2022
  • Answered questions and provided information about the transactions thta the costumers made.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Managed financial operations by providing customers with estimates for repair work.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Responded to all customer inquiries thoroughly and professionally.
  • Explained repair and maintenance procedures to customers for full comprehension.

Administrative Assistant

Grupo Cepz
Puebla
09.2021 - 03.2022
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Assisted development and implementation of new administrative procedures.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Technical Assistant

INEA
Puebla
08.2019 - 03.2020
  • Gathered, organized and distributed technical documentation.
  • Installed technical hardware and software in deskside support environment.
  • Provided technical guidance and support to team members.
  • Reviewed product-specific resources to determine optimal implementation.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Prepared technical presentations and other materials for advisory meetings.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Fielded user queries and service requests to promptly address issues.

Education

BBA - Business Administration And Management

Colegio De Alta Administración De Empresas
Puebla, México
08.2019 - 08.2024

Skills

    Technical issues analysis

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Technical Support Representative

Teleperfomance
10.2022 - 05.2023

Costumer Service

Teleperformance
04.2022 - 09.2022

Administrative Assistant

Grupo Cepz
09.2021 - 03.2022

Technical Assistant

INEA
08.2019 - 03.2020

BBA - Business Administration And Management

Colegio De Alta Administración De Empresas
08.2019 - 08.2024

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Jose Rene Ramo LaugBusiness Management