Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rene Villasenor Riestra

Technical Program Manager/Scrum Master/Delivery Manager
Tlajomulco De Zuniga, Jalisco

Summary

With over 17 years of experience in service delivery, project management, business analysis, and agile methodology, I am a Technical Program Manager/Scrum Master/Delivery Manager who can lead and support complex software development projects across multiple domains and platforms. I have a Scrum Fundamentals Certification and proficiency in Reporting & Analysis, and other tools that enable me to manage product backlog, sprint planning, daily scrums, sprint reviews, and retrospectives effectively.

Currently, I facilitate the agile process for a critical service offering within the Productivity Portfolio of products. I coach and mentor the development team, identify and eliminate impediments, and promote the use of standards and best practices. I also help deploy and release the application software and maintain the platform and infrastructure. Previously, I collaborated with various stakeholders to validate requirements, assess team members' responsibilities, and monitor contracts and service-level agreements. I am passionate about enabling and empowering teams to deliver innovative and scalable solutions that meet customer needs and expectations. I am seeking new opportunities in the field of technical program management and agile software development, where I can leverage my expertise and certification to add value and drive results.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Technical Program Manager/Service Delivery Manager

Cognizant
Remote
07.2023 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Transitioned manual operational processes to automation while leveraging DevOps principles.
  • Led several DevOps teams engaged in software development for enterprise applications.
  • Supported DevOps integration to align software development and information technology efforts.
  • Used metrics to monitor application and infrastructure performance.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
  • Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 20%.

Scrum Master/Release Manager DevOps

AccionLabs
Remore
12.2022 - 07.2023
  • Worked with product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Assist with the development and execution of change management and training throughout the organization during the Implementation of system solutions - Worked defining the product strategy and roadmap.
  • Managed product backlog and supported Scrum/Kanban framework for monthly sprint releases.
  • Participated in team-building activities to enhance working relationships. Actively listened to customers' requests, confirming full understanding before addressing concerns. Delivered services to customer locations within specific timeframes.
  • Develop and maintain DDI’s Builds, Deployments, DevOps Processes, and SDLC
  • Develop and maintain Automation to manage DDI’s Product Platform and Infrastructure
  • Configure, Manage, and Support DDI’s Azure Platform

Technical Program Manager/Agile Scrum Master

Cognizant
Remote
02.2022 - 12.2022
  • Worked with product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Assist with the development and execution of change management and training throughout the organization during the Implementation of system solutions - Worked defining the product strategy and roadmap.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Participated in team-building activities to enhance working relationships. Actively listened to customers' requests, confirming full understanding before addressing concerns. Delivered services to customer locations within specific timeframes.
  • Work with SAFe Coordinate PI Sessions Create User Stories and Prioritize backlog for stories to be included within a specific Iteration.
  • Work Using Java. for Microservices (API) and Creating a Batch Service

Senior Cloud Service Delivery Manager

Oracle
Remote
09.2019 - 02.2022
  • Project: Oracle HSGBU life sciences products. Contribute strategic expertise to M&A activities, including identification of acquisition prospects and due diligence. Member of Oracle HSGBU’s executive team and share P&L responsibility for a multimillion-dollar budget.
  • Worked helping with computing infrastructure and software within Oracle to help them innovate, unlock efficiencies and become more effective. Also created world's first – and only – autonomous database to help organize and secure customers' data.
  • Oversaw daily operations to ensure high levels of productivity.
  • Actively listened to customers, handled concerns quickly and escalated. major Issues to supervisor.
  • Delivered production support to customer locations within specific timeframes.
  • Saved thousands of dollars by implementing cost-saving initiatives that addressed long-standing problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Saved $100,000 by implementing cost-saving initiatives that addressed longstanding problems Increased customer satisfaction by resolving 95% of issues within 24hours eliminated downtime and maximized revenue by providing top project quality control.
  • Worked with Healthcare and Health Science. •
  • Working with HIPAA
  • Working with Argus, Empirica, TMMCS
  • Oracle EBS
  • Oracle EPM (enterprise performance metrics)
  • Migrated Old Legacy Data Centers to New (OCI) Coordinate with all infrastructure teams making sure that all activities and task are performed within specific timeframe.
  • Migrations will contain different products such as ERP (NetSuite) Oracle Business Analytics (OBIEE) and Oracle EBS.
  • - Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • - Developed and initiated projects, managed costs, and monitored performance.
  • - Lead requirements management for cloud-based application developed and maintained by external vendor Identified, reviewed and applied policies and procedures.
  • - Modified and directed project plans to meet organizational needs.
  • - Identified plans and resources required to meet project goals and objectives. - Migrations from OMCS to OCI Oracle cloud Services

Education

Bachelor of International Business Economics - Administration

Universidad De Guadalajara
Zapopan Jalisco Mexico
01.2004 - 06.2008

Skills

Project Management

Delivery Management

Release Management

Agile Methodology

Safe Framework

Scrum

Kanban

Scrum Master

Delivery Manager

Azure DevOps integration

ERP Project Manager

Cloud migrations

Timeline

Technical Program Manager/Service Delivery Manager

Cognizant
07.2023 - Current

Scrum Master/Release Manager DevOps

AccionLabs
12.2022 - 07.2023

Technical Program Manager/Agile Scrum Master

Cognizant
02.2022 - 12.2022

Senior Cloud Service Delivery Manager

Oracle
09.2019 - 02.2022

Bachelor of International Business Economics - Administration

Universidad De Guadalajara
01.2004 - 06.2008

Similar Profiles

CREATE PROFILE
Rene Villasenor RiestraTechnical Program Manager/Scrum Master/Delivery Manager