Renee Nicolete Osuna Carrillo
Nogales
Summary
Well organized with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership effective communication and outstanding customer service. Offering these skills and strong work ethic.
Willing to be part of a great company.
Overview
5
5
years of professional experience
Work History
Secretaria
Nogales Implant Center
05.2022 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
Secretaria
Third Party Construction
01.2020 - 03.2022
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Agent Representative
RDI Nogales
09.2018 - 09.2020
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Adolfo Lopez Mateos
Nogales, SonoraSkills
- Clerical Support
- Verbal Communication
- Multitasking
- Cultural Awareness
- Computer Skills, Office, Word, excel, Power point
- Excellent Customer service
Languages
English
Bilingual or Proficient (C2)
Timeline
Secretaria
Nogales Implant Center
05.2022 - Current
Secretaria
Third Party Construction
01.2020 - 03.2022
Agent Representative
RDI Nogales
09.2018 - 09.2020
High School Diploma -
Adolfo Lopez Mateos
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