Summary
Overview
Work History
Education
Skills
References
LANGUAGE
Timeline
Generic
RENNATA SEPULVEDA SANTILLAN

RENNATA SEPULVEDA SANTILLAN

tijuana

Summary

My main objective is to be part of a productive team in an optimal and pleasant work environment. Focusing my efforts on any project that is productive for the company.

Overview

7
7
years of professional experience

Work History

Customer Service

CCSI
01.2019 - 05.2020
  • Customer Service agent for employees on the medical field
  • Track assistance of employees
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Enhanced bidder satisfaction with timely communication and professional customer service.
  • Send daily reports

Opener and Closer

American Direct Funding
05.2020 - 06.2021
  • Provided exceptional customer service, addressing any questions or concerns pertaining to required documentation for loans.
  • Achieved high levels of accuracy in loan document preparation by double-checking figures and data entries before submission for approval review.
  • Coordinated with other departments to resolve discrepancies in loan files quickly, minimizing potential delays in the funding process.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loans
  • Maintained up-to-date knowledge of industry regulations to ensure proper handling of secured loans post-approval process.
  • Managed a diverse caseload of secured loans effectively, consistently meeting deadlines while maintaining high-quality work standards.
  • Provided exceptional customer service by addressing borrower inquiries promptly, ensuring client satisfaction throughout the lending process.

Customer Service

Baja Call Center
06.2021 - 07.2022
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Intake Specialist

The Drake Law Firm
08.2022 - 10.2023


  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Drafted legal documents for attorney review, increasing overall efficiency of the law firm.

Call Center Customer Service Representative

AMMCOM
02.2024 - Current
  • Medical assistance// Roadside Assistance//



  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
  • Fielded concerns surrounding patients and care, liaising between physician, patient.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
  • Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
  • Collaborated with fellow dispatchers to ensure seamless shift transitions and uninterrupted service coverage.
  • Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
  • Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
  • Streamlined dispatch process for quicker response times to emergency situations.

Education

Film And Video Production

CUT University Altamira
Tijuana, Baja California
01.2024

High School - undefined

Otay Ranch High School/ CECYTE Playas de Tijuana
Chula Vista, CA
01.2013

Skills

  • Customer service and care
  • Communication skills
  • Attention to detail
  • Critical thinking
  • Data entry
  • Relationship building
  • Documentation and recordkeeping
  • In-depth research
  • Client retention
  • Virtual learning management
  • Quality assurance
  • Online training experience

References

Michelle, Arredondo, Manager, +1 (619) 808-2430, The Drake Law Firm

LANGUAGE

English
Spanish

Timeline

Call Center Customer Service Representative

AMMCOM
02.2024 - Current

Intake Specialist

The Drake Law Firm
08.2022 - 10.2023

Customer Service

Baja Call Center
06.2021 - 07.2022

Opener and Closer

American Direct Funding
05.2020 - 06.2021

Customer Service

CCSI
01.2019 - 05.2020

High School - undefined

Otay Ranch High School/ CECYTE Playas de Tijuana

Film And Video Production

CUT University Altamira

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RENNATA SEPULVEDA SANTILLAN