Nua Urbina
El Paso
Summary
Detail-oriented team player and fast learner adept in customer service and stress management, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Good knowledge in team leadership and staff training, enhancing team productivity. Skilled in bilingual communication and complex problem-solving, ensuring high customer satisfaction and operational efficiency. Aptitude in time management and cleaning organization, ready to bring these talents to a new challenge.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Grand China Buffet
12.2023 - 07.2024
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Addressed customer complaints and inquiries to verify satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Cashier/Line Cook
Tacos Don Cuco
03.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Trained new staff on food preparation and safety procedures.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Evaluated components and final products before served or delivered.
Education
High School Diploma -
Americas High School
12101pellicano Dr, El Paso 7993606.2019
Skills
- Customer Service
- Stress management
- Time management
- Complex Problem-Solving
- Fast Learning
- Team work
- Team Leadership
- Staff Training and Development
- Bilingual
- Sales Techniques
- Cleaning and organization
Languages
Spanish
English
Timeline
Head Food Runner
Grand China Buffet
12.2023 - 07.2024
Cashier/Line Cook
Tacos Don Cuco
03.2021 - 06.2021
High School Diploma -
Americas High School
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