Reyes Rodriguez Lara
Purísima Del Rincón
Summary
Proven track record of enhancing customer satisfaction and efficiency at The Call Gurus, adept in handling high-volume calls in English and Spanish. Skilled in quick learning and maintaining composure under pressure, I excel in empathetic customer service and problem-solving, significantly improving client relations and operational flow.
Overview
3
3
years of professional experience
Work History
English Call Center Agent
The Call Gurus
06.2023 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Taking inbound and outbound calls (cold calling) in different verticals or campaigns to assist clients with their Final expense, Social security Disability, marketplace insurance and Debt.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bilingual Customer Service Representative
Teleperformance
04.2022 - 05.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Reservation Agent ABG Avis and Budget Group assisting clients in the US,Canada,Europe. Booking reservacion,helping with cancellations, modifications and customer service in general .
Customer Service Representative
TTEC
02.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Desert Mirage High School
Thermal,California 06.2012
Skills
- Customer communications
- Communicating with clients
- Fluent in English and Spanish
- Quick Learner ,extremly clean and organized with superior attention to detail
- Very Polite with Customers ,Showing Empathy
- Computer Skills
- Following scripts
- Calm Under Pressure
- Good with Rebutalling
Languages
English
Bilingual or Proficient (C2)
Timeline
English Call Center Agent
The Call Gurus
06.2023 - Current
Bilingual Customer Service Representative
Teleperformance
04.2022 - 05.2023
Customer Service Representative
TTEC
02.2021 - 03.2022
High School Diploma -
Desert Mirage High School
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