Reyna Cisneros
Bilingual Representative
Chihuahua City, Chihuahua
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
1
1
year of professional experience
Work History
Bilingual Customer Service Representative
Ideal Contact Center
05.2024 - 04.2025
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Education
High School Diploma -
W.W. Samuell High School
Dallas, Texas 05.2001 -
Skills
Active listening
Customer service
Customer support
Call center experience
Payment processing
Data entry
Team collaboration
Fluent bilingualism
Empathy and patience
Bilingual communication
De-escalation techniques
Timeline
Bilingual Customer Service Representative
Ideal Contact Center
05.2024 - 04.2025
High School Diploma -
W.W. Samuell High School
05.2001 -
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