REYNA LAURA
TIJUANA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Costumer service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
BULINGUAL INTERPRETER
SOLU CENTER INTERNATIONAL
12.2017 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed
Bilingual Customer Service Agent
AMMCOM
03.2022 - 01.2023
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to [50] calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Independence High School
SAN JOSE CALIFORNIANURSING
VICTORIA ENFERMERIA AUXILIAR
TIJUANA03.2023
Skills
- MS Office
- 4DOS (Command Line Interpreter)
- Dependable and Responsible
- Teamwork and Collaboration
- Good Telephone Etiquette
- Active Listening
- Excellent Communication
- Interpersonal Communication
- Attention to Detail
- Problem-Solving
Languages
Spanish and English
Advanced (C1)
Timeline
Bilingual Customer Service Agent
AMMCOM
03.2022 - 01.2023
BULINGUAL INTERPRETER
SOLU CENTER INTERNATIONAL
12.2017 - Current
Independence High School
NURSING
VICTORIA ENFERMERIA AUXILIAR
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