Ricardo Cortez Santana

Ciudad De México

Summary

Dynamic Associate Technical Support from Tech Mahindra, adept at multitasking and critical thinking, excelled in delivering customer satisfaction and resolving complex issues. Leveraged fast learning ability and adaptability to enhance efficiency and provide excellent customer experience, showcasing a strong blend of expertise and soft skills.

Overview

year of professional experience

Work History

Associate Technical Support

Techmahindra

01.2024 - Current

Assist customers with bill inquiries, technical issues, placing/resolving orders and cross sales. The main purpose is to resolve the issues that the customers may have, set correct expectations, disclose terms and conditions, offer them additional benefits that the company provides and provide a humane experience.

Education

Bachelor of Science - Civil Engineering

Universidad Autónoma Metropilatana

Av. San Pablo No. 180 Reynosa Tamaulipas, Azcapot

01.2024

Skills

Fast learner
Ability to multitask
Ability to work under pressure

Adaptability
Critical thinking
Team player

Languages

Spanish

Bilingual or Proficient (C2)

English