Ricardo González Romero
Industrial Engineer
Mexico City
Summary
Experienced and enthusiastic IT Consultant with track record of success across wide range of projects. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Power Platform Consultant
ITENSO
Mexico City
05.2019 - Current
- Senior Consultant in Power Apps, Power Automate, Power BI and Virtual Agents
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate Power Platform solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Integrated technology and business operations to identify targeted solutions to customer issues. Apps, flows, connectors, datasources, artifacts, environments pipeline, solutions, components and much more.
- System Development Life Cycle management, Agile Methodology, Scrum Master.
Company Owner
ITENSO
Mexico City
05.2012 - 05.2018
- Software distribution and implementation of cloud CRM and ERP solutions.
- System Development Life Cycle management, Agile Methodology, Scrum Master.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Manager - Project Manager
Daxpro Consulting
Mexico City
05.2007 - 05.2012
- Microsoft Partner ERP and CRM solutions
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Quality Assurance and Compliance Officer
Citigroup - Insurance
Mexico City
04.2001 - 04.2007
- QA software testing manager ensuring compliance with regulatory requirements
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
Quality Assurance Tester
Seguros Banamex
Mexico City
04.1998 - 04.2001
- QA Tester.- unit, integration, functional,acceptance and performance testing
- Recommended changes and corrections to developers for optimal software performance and usability.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Built automated test scripts to handle repetitive software testing work.
Process Reengineering Consultant
Grupo Nacional Provincial
Mexico City
01.1996 - 04.1998
- Liaised with internal customers, management, and sales team to better understand customer needs and recommend appropriate solutions increasing process quality.
- Supported clients with business analysis, documentation, and data modeling. Applied Process Reegineering within several processess of the Healthcare line of business.
Education
University Degree - Indistrial Engineer
Universidad Panamericana
Mexico City 06.1991 - 06.1996
MBA - Business Administration
Universidad Nacional Autonoma De Mexico
Mexico City 06.2012 - 06.2015
Diploma - Process Reengineering
Instituto Tecnológico De Monterrey
Mexico City 06.1996 - 01.1997
Power BI Badge - Power BI
Microsoft
Mexico City 05.2001 -
SCRUM MASTER - Project Management
SCRUM
Global 05.2001 -
Skills
Project Management
Analysis & Evaluation
Processes and procedures
Cloud Computing
Team Leadership & Development
Decision-Making
Certification
Power BI Badge
Timeline
SCRUM MASTER
10-2021
Power Platform Consultant
ITENSO
05.2019 - Current
Power BI Badge
03-2019
MBA - Business Administration
Universidad Nacional Autonoma De Mexico
06.2012 - 06.2015
Company Owner
ITENSO
05.2012 - 05.2018
Sales Manager - Project Manager
Daxpro Consulting
05.2007 - 05.2012
Power BI Badge - Power BI
Microsoft
05.2001 -
SCRUM MASTER - Project Management
SCRUM
05.2001 -
Quality Assurance and Compliance Officer
Citigroup - Insurance
04.2001 - 04.2007
Quality Assurance Tester
Seguros Banamex
04.1998 - 04.2001
Diploma - Process Reengineering
Instituto Tecnológico De Monterrey
06.1996 - 01.1997
Process Reengineering Consultant
Grupo Nacional Provincial
01.1996 - 04.1998
University Degree - Indistrial Engineer
Universidad Panamericana
06.1991 - 06.1996