RICARDO GUZMAN TORRES
OPERATIONS ADVISOR
Zapopan
Summary
Dynamic professional with extensive experience as a Floor Manager at China Inn, excelling in team building and stock management. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in scheduling and planning, effectively leading teams to achieve sales targets while fostering a collaborative work environment.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
FLOOR MANAGER
CHINA INN
03.2004 - 08.2014
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed team of 15
- employees to maintain smooth-running operations of shop floor.
- Managed team of 20
- employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
BARTENDER AND BARISTA
Salón De Eventos Fiesta Guadalajara
09.2001 - 02.2004
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
General Manager
La Leyenda Café Bar
04.1998 - 01.2004
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Education
BBA - Econometrics And Quantitative Economics
ESTRATEGICA DE OCCIDENTE SCHOOL BUSINESS
AV AMERICAS TORRE # 1500 ZAPOPAN JALISCO 05.2001 -
High School Diploma -
HIGH SCHOOL 10 Guadalajara Univesity
PERIFERICO NORTE LOS BELENES 05.2001 -
Skills
Department management
Certification
CM - Certified Manager Certification
Timeline
FLOOR MANAGER
CHINA INN
03.2004 - 08.2014
BARTENDER AND BARISTA
Salón De Eventos Fiesta Guadalajara
09.2001 - 02.2004
BBA - Econometrics And Quantitative Economics
ESTRATEGICA DE OCCIDENTE SCHOOL BUSINESS
05.2001 -
High School Diploma -
HIGH SCHOOL 10 Guadalajara Univesity
05.2001 -
General Manager
La Leyenda Café Bar
04.1998 - 01.2004
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